POSITION SUMMARY : Proactively assists customers in strengthening their financial relationship with the Bank through needs-based conversations, recommendations of Bank product and service offerings, referrals to partners and account openings.
Processes financial transactions and supports the sales and service culture through sales-related activities. Maintains confidentiality of bank records and customer information.
Adheres to bank policies, procedures, and regulatory requirements. Consistently provides outstanding service representing the branch and the Bank in a courteous, professional, and friendly manner.
Principal Responsibilities :
- Delivers outstanding personalized, responsive, and accurate customer service. Processes transactions including, deposits, withdrawals, check cashing and loan payments.
- Educates and assists customers with digital banking services. Serves as a branch subject matter expert related to digital banking options.
- Participates in daily branch operational tasks including, branch opening / closing and daily cash recycler balancing. Demonstrates teamwork by proactively assisting the branch team.
- Builds trust and delivers solutions by addressing and taking ownership of customer inquiries ensuring timely follow-up and meeting commitments.
- Listens and recognizes customers' financial needs to develop and deepen relationships. Opens consumer deposit accounts and services, as well as basic small business accounts and services.
- Refers customers to other branch specialists and Bank partners such as the Investment Center, Business Lending, Business Services, and Mortgage Loan Officer as appropriate.
- Participates in prospective and existing customer outreach efforts, including branch events, outbound calling efforts, and community events.
- Attains individual sales goals and contributes to overall branch goals.
- Proficient in accessing operational policies and procedures, as well as the core banking system.
- Adheres to bank policies, procedures, and regulatory requirements. Maintains confidentiality of bank records and customer information.
Regular, reliable attendance is critical.
NOTE : This position description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
REQUIRED SKILLS : Strong communication skills and customer service and sales skills focused on relationship building. Exhibits sound judgement, is a self-starter and displays an enthusiastic spirit.
Proficient in consumer banking products, banking software applications and Microsoft Office Suite. Ability to learn and adapt to new information and technology platforms.
Strong attention to detail and ability to multi-task. Regular, reliable attendance is critical.
WORK ENVIRONMENT AND PHYSICAL DEMANDS : Work is often performed in an office environment, with frequent interruptions. Ability to remain in a stationary position, move inside the workplace, operate a computer, and exchange information.
Occasionally required to move coin of approximately 50lbs. Must be able to positively discern and identify an individual.
Willingness to work a flexible schedule and required to travel locally.
MINIMUM EDUCATION : High School or General Education (GED) Degree.
MINIMUM PRIOR EXPERIENCE : 2-4 years related experience.
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