Subject Matter Expert Server Systems Administrator

Job Description

Job Description

The SME Server Systems Administrator will provide SME IT support to restore services at customer sites through diagnosis, isolation and resolution of systems, software, and network problems.

Education and Experience :

Preferred) Bachelor’s Degree

• 5 to 7+ Years of experience
• Security+ CE (or appropriate DoDM 8570 Baseline Certification)
• IAT Level II certification is required before start
• Public Trust Clearance Tier 3

Responsibilities :

• Perform domain migrations, both internal and external to DHA, to include Active Directory, file services, print services, DHCP, and other commodity IT services
• Resolve a wide range of system issues, troubleshooting software and hardware, diagnosis of network issues, and addressing trouble tickets and service tasks across all tiered levels.
• Assist with achieving optimum performance and availability standards through implementing appropriate technical solutions.
• Responsible for completing the day-to-day tasks associated with system administration in the NMRTC Compute Environment.
• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Perform patching, updates, upgrades, refreshes, and other maintenance activities.
• Ensure, manage, and restore backups and snapshots for Windows servers.
• Communicate directly with end-users when necessary, to resolve issues and complete requests.
• Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
• Continuously cross-train to also support other technical tasks and responsibilities.
• Assist Field Technicians in response to situations where the normal troubleshooting processes have failed to resolve the customer’s problem at Tier 1 or Tier 2 Help Desk support.
• Perform System Center Configuration Manager (SCCM) and McAfee Enterprise and Windows Server Update Services (WSUS), Symantec End Point, and ACAS.
• Work with and manage Windows Active Directory, virtual servers, VMware, Citrix, and Windows servers including support of AD migration of accounts and objects.
• Troubleshoot software and applications that fail to function according to software design.

Knowledge and Skills :

• Excellent verbal and written communication skills
• Ability to organize and facilitate planning and demonstrations
• Ability to track, manage, and ensure project tasks are completed in a timely manner
• Proficient in updating and patching Windows Server 2016 / 2019 / 2022
• Proficient in updating and patching Windows Server Update Services (WSUS)
• Proficient in updating and patching SharePoint Server
• Proficient in updating and patching SCCM / MECM
• Proficient in updating and patching Enterprise Level Servers (HP, Dell)
• Proficient in updating and patching SQL Server
• Proficient in managing virtual machines in VMware
• Proficient in writing scripts in SQL, PowerShell, C#, and .Net
• Knowledge of Assured Compliance Assessment Solution (ACAS)
• Knowledge of Symantec End Point
• Knowledge of Adobe
• Proficient in updating and patching Windows 10 and 11
• Knowledge of MS Office 365
• Knowledge of Various other DOD, Navy (GOTS) and Commercial Off-the-shelf (COTS) applications

Technical Knowledge

• Experience in VMWare ESXi v6.7 / vCenter, Microsoft Servers 2016 / 2019 / 2022
• Experience with ServiceNOW Ticketing / Global Service Center
• Experience with Citrix
• Experience with Virtual Data Center (NetApp, VMware ESXi)
• Experience with implementing configuration baselines and DoD STIGs
• Experience with patching & configuration (Remedies & Policies)
• Experience with server to server Integration Application

Clearance / Citizenship :

• Public Trust Tier-3
• Must be US Citizen

Travel Requirements :

This position will involve less than 10% travel

Location : Lovell Federal Health Care Center (FHCC), North Chicago, IL 60064