Front Desk Agent

Pyramid Global Hospitality
Daytona Beach Shores, Florida
Full-time

Overview

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

In offering a warm welcome to our hotel / resort, the Guest Services Agent assists by providing a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role : Help guests discover their Wanderlust experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests.

The guest services attendant will welcome each guest to our hotel. Provide efficient, professional Check-in (tasks include) : Request photo identification;

verify name and if guest is of legal age to rent a room. Explain parking options, and ask which option they prefer to use.

Register guest in Opera (Property Management System) Establish proper credit for room and tax Establish credit for incidentals, or restrict services if credit is not provided.

Get the names of all additional Guests in room Give requested room type, if available (if room type not available, explain situation to the Guest).

Ask Guest for the number of keys to be issued, and create keys Retrieve letters, faxes, or other packages for Guests at time of check in.

Give overview of the hotel, and walk guest to front entrance or elevator Introduce the Guest to the bell staff member that will be escorting them to their room.

Offer name, phone extension, and invite Guest to call on individual personally for additional assistance "Be the difference" with all guest and employees and do more than just the norm".

All other tasks and assignments in your scope provided to you by the supervisor and manager. Qualifications Education : High school diploma preferred.

Experience : No prior experience required. Prior hospitality experience preferred.

30+ days ago
Related jobs
Remington Hotels
Key West, FL

Assist front desk with check-ins, check-outs and any other day to day functions. Attends all front desk meetings and trainings. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Have complete working k...

Travel + Leisure Co
Daytona Beach, Florida

Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe....

Omni Hotels & Resorts
Amelia Island, FL, US

Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel a...

Wyndham Destinations
Daytona Beach, Florida

Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts.Our more than 19,000 associates put the world on vacation at more than 270 vacation club resort locations across the globe....

Hampton Inn Daytona Beach
Daytona Beach, Florida

Assists other Front Desk Personnel when need. Requires continual standing and movement throughout front office areas. Ability to stand and move throughout front office and continuously performs essential job functions. ...

Remington Hotels
Key West, FL

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...

Little Palm Island Resort & Spa
Little Torch Key, FL, US

As our Front Desk Agent, your friendly, energic and professional personality will be the face of the arrival team. ...

Remington Hotels
Key West, FL

Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. ...

Pyramid Global Hospitality
Daytona Beach Shores, Florida

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists by providing a source of knowledge for the guest for everything about the hotel, its amenities, and the local ...

Promoted
Kix Fish & Chicken Inc
FL, US

As a Cashier, you will ring up sales, take payments, and issue receipts. ...