Front Desk Agent

Overview

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay.

In offering a warm welcome to our hotel / resort, the Guest Services Agent assists by providing a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to WOW people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role : Help guests discover their Wanderlust experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests.

The guest services attendant will welcome each guest to our hotel. Provide efficient, professional Check-in (tasks include) : Request photo identification;

verify name and if guest is of legal age to rent a room. Explain parking options, and ask which option they prefer to use.

Register guest in Opera (Property Management System) Establish proper credit for room and tax Establish credit for incidentals, or restrict services if credit is not provided.

Get the names of all additional Guests in room Give requested room type, if available (if room type not available, explain situation to the Guest).

Ask Guest for the number of keys to be issued, and create keys Retrieve letters, faxes, or other packages for Guests at time of check in.

Give overview of the hotel, and walk guest to front entrance or elevator Introduce the Guest to the bell staff member that will be escorting them to their room.

Offer name, phone extension, and invite Guest to call on individual personally for additional assistance "Be the difference" with all guest and employees and do more than just the norm".

All other tasks and assignments in your scope provided to you by the supervisor and manager. Qualifications Education : High school diploma preferred.

Experience : No prior experience required. Prior hospitality experience preferred.