Systems Support Specialist II - City

$35.46 - $54.26 Hourly

Note : The normal starting pay for this position is the minimum of the pay range listed above. A higher rate of pay may be considered, dependent on the qualifications and experience of the selected applicant and / or the City’s step placement policy.

Important Application Information : Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked.

Responses to supplemental questions must be supported by work history / information listed on the application / resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.

S., 427.1 et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.

This job classification has been designated as a cyber security sensitive job classification effective June 26, 2023 , in order to comply with United States Department of Justice, Federal Bureau of Investigation, Criminal Justice Information Services (CJIS) Division’s Criminal Justice Information Services Security Policy (Version 5.

9.2, 12 / 07 / 2022), 5.12 Policy Area 12 Personnel Security. The policy requires national fingerprint-based records checks be conducted prior to granting access to criminal justice information for all personnel who have unescorted access to unencrypted Criminal Justice Information (CJI) or unescorted access to physically security locations or controlled areas (during times of CJI processing).

Employees in this job classification will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check after receiving a conditional offer of employment.

Additionally, employees in this job classification must complete the required CJIS Security and Privacy Training and pass the online certification test.

JOB SUMMARY

This position is primarily located in the Technology Infrastructure Division of the Information Technology Department within the City of Oklahoma City and is under the direction of an immediate supervisor.

The Systems Support Specialist II is a fully trained practitioner who possesses full functional knowledge of the assigned specialty.

Incumbents support a range of Information Technology programs including Client Support, Network and Communications Infrastructure, Public Safety Communications and Information Security.

Essential job functions include : providing technical support for enterprise hardware components and software; troubleshooting system components;

and implementing new and replacement systems. The Systems Support Specialist II may be responsible for making assignments and functionally supervising the work performance of the Systems Support Specialist I classification.

Work efforts and final products are reviewed at the discretion of the supervisor.

VETERANS PREFERENCE

Honorably discharged veterans of the United States Active Duty Armed Forces, National Guard, and Reserve Forces who are not currently employed full-time by the City of Oklahoma City and who meet the qualifications for the position shall be given preference.

To receive preference, veterans must submit verification of honorable discharge from the United States military service (Department of Defense Form DD214 or NGB Form 22) prior to the closing date of the vacancy announcement.

JOB REQUIREMENTS GENERAL

• Skill in the research and development of feasibility studies for technology solutions.
• Skill in communicating technical information to non-technical personnel.
• Skill in developing effective system documentation.
• Knowledge of existing enterprise operating systems and productivity software.
• Knowledge of Active Directory user and group administration principles.
• Knowledge of enterprise change management policies and procedures.
• Knowledge of basic project management principles.
• Ability to work independently or with others through coordinated efforts.
• Ability to perform as a first level supervisor or team lead.
• Possession of a valid driver license (Operator).

JOB REQUIREMENTS INFORMATION TECHNOLOGY SECURITY

• Skill in conducting security risk assessments and evaluating best practices.
• Skill in the application of Intrusion Detection System / Intrusion Prevention System (IDS / IPS), penetration and vulnerability testing.
• Skill in installation and configuration of enterprise level firewalls and related components.
• Knowledge of enterprise level network topologies.
• Knowledge of network protocols and packet analysis tools.
• Knowledge of Security Information and Event Management practices.
• Knowledge of Privileged Identity Management.

PREFERRED QUALIFICATIONS

• Skill in identifying patterns, assessing risks, and experience with security incident analysis, log analysis, and forensic investigations is highly desirable.
• Skill in implementing and leveraging behavioral analytics platforms to detect anomalous activities, threat hunting, insider threat identification, and overall threat detection capabilities.
• Knowledge of security operations principles, processes, and best practices. Familiarity with incident response, threat intelligence, vulnerability management, and security tooling are essential.
• Skill in Next-generation firewall concepts, configuration, and administration, including rule creation, IPS integration, and traffic analysis.
• Skill in developing, implementing, and managing automation solutions and playbooks to streamline departmental processes, boost efficiency, integrate with existing systems, and craft effective automation strategies.

This includes creating and maintaining playbooks, offering training and support for successful adoption, and driving continuous improvement.

COMPETENCIES

• Execution and Results : (1) Sets well-defined and realistic goals and high standards of performance for self or self and others;
• 2) displays a high level of initiative, effort, and commitment toward performing work; (3) completes assignments in a thorough, accurate, and timely manner, and delivers results;
• 4) works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior; (5) demonstrates understanding of all aspects of the job and application of accrued knowledge in carrying out duties and responsibilities;
• technical knowledge; skill in the techniques, equipment, procedures, and work required; (6) recognizes opportunities and takes action for improvement to programs, policies, procedures, practices, and processes;
• 7) understands and is able to apply the principles, methods, and tools of quality improvement; (8) collects, examines, analyzes, and interprets data from a variety of sources;

9) makes data-driven recommendations / decisions and achieves results; (10) effectively achieves results through others to achieve the Department or City's mission.

• Judgment : (1) Plans, coordinates, and executes business functions efficiently, effectively, and in a fiscally responsible manner;
• 2) identifies risks and develops and implements measures to avoid, mitigate, or minimize those risks; (3) makes effective, timely, well-informed, objective, and transparent work-related decisions;
• 4) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations;
• 5) uses resources effectively to achieve results aligned with organizational priorities; (6) applies understanding of financial management / budgeting principles to ensure decisions are fiscally sound and responsible and in accordance with policies, procedures, processes, rules, regulations, and laws;

7) makes business decisions that drive positive, fiscally responsible performance; (8) manages ambiguity, business insight, financial acumen, makes decisions using data and insight that achieves the best outcome for the department and City.

• Teamwork / Team Oriented : (1) Recognizes, values, and leverages the ideas, opinions, and perspectives of others; (2) participates willingly and effectively as a team lead or team member;
• 3) builds consensus; fosters team commitment, spirit, pride, and trust; (4) collaborates with others to accomplish goals and objectives and achieve results;
• 5) expresses facts, ideas, messages, and information (technical and non-technical) to individuals or groups clearly, concisely, accurately, understandably, with honesty, tact, and diplomacy and in a manner that is appropriate for the intended audience;

6) actively listens, clarifies information as needed.

• Customer Centric : (1) Demonstrates commitment to public service; (2) serves and satisfies internal and external customers in a timely and effective manner;
• 3) establishes, commits to, and maintains high standards for producing quality work products and being responsive to customers;

4) supports the Department / City's mission; develops and executes strategies with the customer in mind.

• Strategic Thinking : (1) Thinks conceptually, imaginatively, and systematically; (2) envisions the future; (3) defines the vision, direction, and goals;
• 4) develops a road map for achievement; (5) anticipates change and plans for it; (6) considers long-term value and consequences;
• 7) influences others to achieve results; (8) understands where the organization is headed; knows the organization's mission and functions, and how its social, political, and technological systems work;
• 9) aligns business strategies to long-term success of the City; (10) sets the vision, direction and compelling course of action;
• 11) operates effectively within the systems, programs, policies, procedures, codes, ordinances, rules, and regulations of the organization;
• 12) knows industry and stays ahead of best practices; (13) understands the political environment, management priorities, staff roles and responsibilities, and grasps external factors impacting the organization;

14) identifies when issues need to be escalated to higher authorities and effectively alerts appropriate officials.

• Leads Through Influence : (1) Persuades others; builds consensus through give and take; (2) gains cooperation from others to obtain information and accomplish goals;
• 3) works with others towards achieving agreements that may involve exchanging resources or resolving differences; (4) understands the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort including those actively involved;

5) leads through influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).

• Commitment to Continuous Improvement : (1) Recognizes opportunities for improvement with regard to programs, policies, procedures, practices, and processes;
• 2) understands and is able to apply the principles, methods, and tools of quality improvement; (3) collects, examines, analyzes, and interprets data from a variety of sources;

4) makes data-driven recommendations / decisions and achieves results.

• Agility : (1) Values collaboration, communication, and feedback and is flexible and open to new ideas; (2) learns rapidly and transforms learning into action;
• 3) examines processes and practices to perform work most effectively; (4) demonstrates courage and willingness to take calculated risks;
• 5) assesses readiness; proposes new approaches, methods, and technologies plans, implements, and evaluates change in a transparent, positive, and thoughtful manner;
• 6) exhibits emotional maturity and stability, effectively manages conflict, and remains optimistic and calm during stressful situations;

7) rapidly adapts to change and leads others through change, while producing tangible results and identifying new opportunities.

• Talent Development : (1) Provides tools, materials, equipment, and resources; (2) provides performance feedback, coaching, mentoring, encouragement, and support;
• 3) discusses personal and professional goals; (4) provides formal and informal learning and development opportunities that support achievement of personal and professional goals;

5) attracts and develops talent; (6) manages performance throughout the department or City; (7) sets the leadership tone for area of responsibility.

Note : This competency is not applicable for employees who are not supervisors.

• Inclusive Leadership : (1) Fosters a diverse, equitable and inclusive workplace where individual differences are valued, and employees feel a sense of belonging;
• 2) seeks to know and learn about others; welcomes diversity in ideas, perspectives, and thoughts; understands and respects values, attitudes, and beliefs of others;
• 3) seeks to build diverse teams through inclusive hiring practices (ensures opportunity for individuals of all backgrounds and demonstrates a commitment to hiring the most qualified candidates);
• 4) cultivates engagement, team building, collaboration; (5) instills trust; (6) recognizes contributions and celebrates accomplishments;
• 7) promotes the advancement of all employees including those of marginalized identities (e.g., coaching, mentoring, providing personal and professional development opportunities);
• 8) actively participates in and encourages others to participate in diversity and inclusion programming and / or training;
• 9) strategically integrates inclusion into business practices and decisions; (10) demonstrates respect, inclusiveness, understanding, tact, diplomacy, and professionalism in developing and maintaining effective working relationships with others;

11) effectively manages one's own feelings and emotions; (12) builds diverse teams, promotes advancement of marginalized employees, participates and encourages participation of I&D initiatives.

Note : This competency is not applicable for employees who are not supervisors.

WORKING CONDITIONS GENERAL

• Primarily indoors in a climate-controlled environment.
• Occasionally required to work beyond normal work hours or to change work hours when conducting training or systems analyses.
• Occasional local and out-of-town travel.

Note : Typical City employee working hours are 8 : 00 a.m. to 5 : 00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8 : 00 a.

m. and / or end beyond 5 : 00 p.m., and / or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit / department.

PHYSICAL REQUIREMENTS

Strength enough to frequently lift, push, pull or carry computer / network infrastructure components weighing up to 50 lbs.

without mechanical assistance.

• Arm-hand dexterity enough to demonstrate and operate keyboards, small diagnostic equipment, remove and replace small components from computer systems, network cabling, or other related hardware configurations, etc.
• Near vision enough to read training manuals, small component labeling on computer hardware components such as motherboards, expansion slot cards, chipsets, etc.
• Hearing enough to understand and communicate by telephone and in person.
• Speech enough to communicate by telephone and in person when conducting training or providing assistance.
• Body dexterity to climb bend, twist and crawl in small or confine spaces.

OTHER DETAILS

Attachments : Applicants may upload only two attachments. Applicants may choose to combine documents into one file for upload.

Pay Method : City employees are required to receive pay electronically, either via direct deposit or pay card.

Background Investigation, Drug Testing, Physical Examination : Upon a conditional offer of employment / acceptance of position, the City of Oklahoma City will conduct a criminal history background check for external applicants.

Applicants will be provided contact information for any third-party reporting agencies used to collect background information in connection with conditional offers of employment.

If the position accepted includes a driver license (commercial or non-commercial) Job Requirement, the City of Oklahoma City will obtain a Motor Vehicle Report for internal and external applicants.

If the position accepted is safety sensitive and / or a driving position, internal and external applicants will be provided a copy of the City of Oklahoma City's Drug and Alcohol Testing Policy prior to being directed for a drug test.

If the position accepted is cyber security sensitive, internal and external applicants will be subject to a Criminal Justice Information Services (CJIS) Interstate Identification Index (III) Fingerprint Background check.

Additionally, employees in this job classification must complete Level 4 Security Awareness Training and pass an online certification test.

If the position accepted includes a lift / push / pull / carry Physical Requirement of 25 pounds and greater, internal and external applicants will be directed for a physical examination.