Customer Service Coordinator (Hiring Immediately)

Position Summary :

A Penske Customer Service Coordinator is focused on working with customers to

schedule preventative maintenance requests, coordinate outside repairs, plan

and manage the shop work plan.

This position will work at 25174 One Aviation Way Madison, AL. This is a great

opportunity for growth.

Major Responsibilities :

Develop daily and weekly workforce plans by factoring customer needs,

estimated unscheduled repairs, available parts, technician skill sets and work

hours to maximize customer service and productivity.

Communicate with customers as needed for maintenance updates including

changes to schedule or work, billing concerns, or to resolve service issues.

Assure that all Penske Rental units are maintained and prepared for

customers

• Ensure parts are available for scheduled work
• Hold vendors accountable for quality and adherence to schedule for outside

work

Provide customer service, assuring customers are satisfied and will return

for additional business.

• Maintain shop productivity by optimizing the work plan
• Coordinate with district billing clerks as necessary
• Other projects and tasks as assigned by supervisor

Qualifications :

• 2 years of customer service experience required
• At least 1 year of hands on mechanical experience required
• 2 years of supervisory experience preferred
• At least 2 years of service department administration preferred
• High School diploma or equivalent required
• Associates Degree, Technical School Degree, or Bachelors Degree preferred
• ASE certification preferred
• Prior experience with service scheduling programs and diagnostic programs

preferred

The associate will be required to understand and comply with specific

instructions, guidelines, rules, regulations, or other information established

by Penske management

The associate must be able to perform all work adhering to DOT, OSHA, and

all Penske safety and maintenance policies; including but not limited to the

correct selection and use of appropriate tools, PPE, machine guarding, and

established best safety practice.

• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the

specific location required, complete Penske employment application, submit to

a background investigation (to include past employment, education, and

criminal history) and drug screening are required.

Physical Requirements : The physical and mental demands described here are

representative of those that must be met by an associate to successfully

perform the essential functions of this job. Reasonable accommodations may be

made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the associate will be required to

move frequently, stand, walk, climb, bend, and sit for extended length of time

throughout their scheduled working period.

The associate is required to use their hands on a routine and daily basis to

grasp, reach, touch, handle, feel, andor otherwise operate required tools or

controls.

The associate must be able to work safely at heights using applicable

ladders and elevated working platforms.

• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the

associate must be able to see and hear in order to safely navigate the work

environment.

The associate must be able to regularly lift andor move up to 50lbs23kg

and occasionally lift andor move up to 100lbs45kg.

Penske is an Equal Opportunity Employer.

About Penske Truck LeasingTransportation Solutions

Penske Truck LeasingTransportation Solutions is a premier global

transportation provider that delivers essential and innovative transportation,

logistics and technology services to help companies and people move forward.

With headquarters in Reading, PA, Penske and its associates are driven by a

dedication to excellence and a commitment to customer success. Visit Go Penske

to learn more.

Job Category : Vehicle Maintenance ManagementSupervisors

Job Family : Common

Address : 25174 One Aviation Way

Primary Location : US-AL-Madison

Employer : Penske Truck Leasing Co., L.P.

Req ID : 2411363