Front Desk Agent

NorthPointe Hospitality offers a full package of benefits

including 401k with a fully vested employer match, Health, Vision, Dental and

PTO. NorthPointe Hospitality also offers a Daily Pay Option. Employees

will be able to make secure, instant transfers of earned wages for a fee,

before payday, whenever and wherever they need to, 24 / 7 / 365.

BASIC FUNCTION :

Provides exceptional service

to all guests and potential guests by assisting them in a friendly, efficient,

courteous and professional manner. Performs all Front Desk related functions

including but not limited to checking guests in and out, promoting company

programs, maintaining guest records, cash handling, monitoring guest

satisfaction, problem resolution, etc. Maintains a high standard of

integrity, service and hospitality at all times to promote the Beachview Club's

culture with guests and co-workers.

GENERAL KNOWLEDGE, SKILL AND ABILITY :

Requires ability to take

written and verbal direction in English and speak English clearly. Requires the

ability to relate to the public in a warm, friendly manner. Requires the

ability to pay attention to detail and handle multiple tasks simultaneously.

Requires thorough knowledge of Beachview Club Hotel’s policies and procedures.

Requires the ability to handle money, make change, and utilize office machines

in normal day to day activities. Must be willing to and have the ability to

work alone as scheduled.

Essential Responsibilities :

• Greet,
• register, and assign rooms to hotel guest.
• Keep
• records of room availability and guests’ accounts. Confirm or cancel
• reservations for guest.
• Check
• in / check outs in accordance with the hotel handling policies.
• Issue
• room keys and escort instructions to their room.
• Compute
• bills, collect payments, and make charges for guests for late check outs
• or WiFi usage.
• Enforce
• hotel check in and check out policy.
• Greet
• guests in a professional and cordial manner.
• Answer
• all calls within 3 rings or less.
• Advise
• housekeeping staff of when rooms have been vacated
• Transmit
• message timely to the hotel management team.
Essential Skills :
• Fluent
• Fluent
• in English.
• Outgoing
• and welcoming personality for the hotel.
• Follow
• instructions without close supervision.
• Microsoft
• and excel proficient.
• Mathematical
• proficiency.
• Write
• clearly.
Education :
• High
• High
• school education or equivalent.

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.