Spanish Bilingual Operations Supervisor

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Spanish Bilingual Operations Supervisor for their Connected Vehicle Response Center.Key ResponsibilitiesLead a team of contact center agents to achieve quality, productivity, and service level goalsMonitor performance metrics and implement action plans to improve team effectivenessProvide coaching and feedback to team members while fostering a high-quality work environmentRequired QualificationsBachelor's degree or equivalent relevant experience2-4 years of leadership experience in a call center environmentExperience managing remote teams preferredBilingual in English and Spanish, with fluency in reading, writing, and speakingProficient in MS Office Suite and Google Suite

5 days ago
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