Catapult is currently seeking a Benefits Services Specialist to join our organization in a member-facing capacity. Catapult is a remote-first employer, however, employees must reside in North or South Carolina.
ABOUT CATAPULT
Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data-driven insights, and a dynamic member community.
As an employer's association, Catapult facilitates peer-to-peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation.
Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.
We provide employers with the confidence to navigate everyday operational challenges, making workplaces more effective and employees more successful.
One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service.
We don't just talk about these values; we work hard to live them every day.
SUMMARY
The Benefits Services Specialist is responsible for assisting client companies and their participants with the administration of their flexible compensation plans.
This position will interface with clients, client's brokers, and client participants daily to administer their plans.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Serves as the primary point of contact for our client base. Contacts client base at least 60 days in advance to discuss plan changes and / or support during renewal.
- Respond to all clients / participant inquiries regarding FSA / DCA, HSA, HRA / QSEHRA accounts, claims and other benefits related inquiries.
- Participate in open enrollment meetings upon request from the clients.
- Process non-discrimination testing for clients upon request.
- Process all benefit terminations for FSA / DCA / HRA / HSA and COBRA plans daily.
- Responsible for file feed setup, download and processing daily.
- Maintain monthly reports for existing and new clients.
- Update all direct deposit and ACH information in the system daily. Responds to vendor's request to rectify ACH discrepancies.
- Create and / or update plan documents and plan amendments for clients as needed.
- Responsible for daily processing of e-claims and manual FSA / DCA and HRA / QSEHRA claims daily.
- Audit all direct deposits daily and re-issues reimbursements if needed daily.
- Reviews and processes furlough and status changes daily.
- Responsible for check issuing and receipt letters daily.
- Review duplicates daily.
- Audit claim payment processing by running claim history reports daily.
- Maintains renewal spreadsheet. Reviews and updates New Client Master Log as needed.
- Serves a backup for the COBRA Services area as needed.
- May be assigned additional duties within Catapult to enhance member experiences.
SUPERVISORY RESPONSIBILITIES
None
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
- Extensive knowledge of employee flexible compensation plans benefits and applicable laws.
- Excellent written and oral communication skills
- Efficient organizational and time management skills
- Proficient with MS Office Suites, HRIS programs or other similar software
TRAVEL
Catapult is a remote-first employer, however, employees must reside in North or South Carolina. Must be willing to travel to assigned home office / region, other Catapult locations and throughout the Catapult service area as determined by company.
Mileage to / from home office / region is not reimbursable.
EXPERIENCE REQUIRED
- Minimum of 3-5 years of benefits related experience
- Overall human resources and other benefits experience preferred
EDUCATION, CERTIFICATIONS AND LICENSES REQUIRED
- 2-year degree in human resources, business or other related field preferred
- Certification in Flexible Compensation Plans required
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