Trauma Outreach Worker

Department :

12801 Advocate Aurora Health Corporate - Trauma Recovery Center : Condell Hospital

Status : Full time

Full time

Benefits Eligible : Hou rs Per Week :

Hou rs Per Week :

Schedule Details / Additional Information :

We are looking to hire for our day shift 7am-7 : 30pm. The selected individual will work three 12 hour shifts per week, plus 4 hours of virtual trainings per week.

We are requiring that the selected individual to be open to work overnights if needed. Please ask questions about schedule flexibility.

Main shift is 7p-7 : 30am will be working overnights and know how to drive and navigate thru the city to different locations as required.

Education / Experience Required :

High School Diploma / G.E.D. 2 years related experience

Knowledge, Skills & Abilities Required :

Good verbal and written communication skills. Ability to work as a team member. Competent computer keyboard, laptop maneuvering, competent in Windows platform Basic computer skills and database entry.

Good organizational skills. Ability to handle difficult calls and maintain professional conduct. Willingness to be flexible with job responsibilities

N / A

Major Responsibilities :

Patient Outreach & Resource Navigation 1)Meet with patients in the hospital directly following intentional trauma to provide emotional support and connect patient with TRC psychology team during hospitalization, or schedule TRC intake appointment with patient if TRC psychology team is not available.

2)Facilitate mediation for survivors and intervene in potentially violent situations to head off violence preventing retaliation for community violence by offering nonviolent solutions.

3)Provide intensive outreach efforts by conducting home visits or visits to other appropriate settings to an identified patient population.

Establish relationships with patients and provide informal emotional support and encouragement. 6)Schedule appointments for the patients at the TRC or with appropriate community partners.

Ensure appropriate resources are available for attending appointments. Follow-up with patients by letter, phone call, or home visit on missed appointments or referrals.

4)Conduct needs assessments for patients and make connections to appropriate resources to meet patient needs (e.g., TRC psychologists, DV organizations).

5)Assist patients in addressing challenges to care for transportation, language, family / social support. 7)Educate patients on trauma response using TRC’s education protocols and evidence-based tools or other evidence-based tools.

8)Refer patients to appropriate community-based resources to adhere to TRC treatment team recommendations. 9)Alert TRC treatment team on patient needs, concerns, and interests to ensure continuity of care.

10)Keep accurate records of patient contacts and document patient needs, action plans, and follow up needs in appropriate database or electronic medical record.

Trauma and Resource Education 1)Provide psychosocial education on trauma response to educate patients on the importance of symptom monitoring, validate patient experiences, and normalize trauma symptoms.

2)Provide informal counseling, education, and social support to assist patients with gaining access to continuous care and enabling services.

3)Encourage patient self-management and adherence to clinical recommendations for improved prognosis and to reduce the chances of re-injury / re-traumatization

Community Outreach & Advocacy 1)Develop and maintain strong working relationships with external (e.g., referral sources and community agencies) and internal contacts (TRC) through direct contact including participating in community meetings and Trauma Outreach team meetings, and monthly TRC meetings.

2)Share information and resources, collaborate on initiatives and provide education to referral sources and community agencies in order to coordinate access to services.

Program & Care Team Operations 1)Participate in care team huddles to understand and proactively respond to the needs of the patient population.

2)In collaboration with the clinical team, identify, consolidate and manage a high-risk patient registry. 3)Assist care team as needed and performs other duties as assigned.

Physicial Requirements and Working Conditions :

• Able to sustain full time, 40 hrs / week schedule
• Ability to work nights / weekend hours
• Able to navigate city driving / find specific residences
• Punctual, reliable and willing to learn
• Hold valid / active driver’s license , own or consistent / dependable access to vehicle with active and lawful car insurance that meets daily task requirements
• Familiarity with and experience working in Chicago’s south and South Westside communities (resident of Southside communities preferred)
• Passion for and dedication to working with community members
• Excellent phone mannerisms
• Ability to effectively engage conversation, motivate and engage patients to participate in our program, and speak to all types of patients, particularly seniors.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.

Unique patient lifting / movement situations will be assessed on a case-by-case basis.

About Advocate Health

is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.

Providing care under the names in Illinois; in the Carolinas, Georgia and Alabama; and in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care.

Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with serving as the academic core of the enterprise.

It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs.

Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs.

Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.