Responsibilities :
- Support the organization's extended warranty contracts by providing superior customer service to customers who have purchased an extended warranty contract for wireless cell phone handsets
- Collect pertinent information from the customer over the phone
- Process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources
- Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing
- Coordinate service for customers using various providers to resolve the customers' concerns
- Settle claims according to insurance policy provisions
- Maintain and update customer account records as needed
- Forward suspected fraudulent and questionable claims to appropriate personnel
- Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature
- Attend workshops, seminars, and other training sessions to maintain and update product knowledge
- Maintain professionalism with all contacts, both internal and external
- Perform other job duties as directed by supervisor
Requirements :
Must have an understanding of how to use computers and computer systems (Microsoft Office, basic navigation skills, multi-tasking, etc.
Examples : how to turn on a computer, minimize the screen window, open window explore, etc.
- Solid customer service background, a positive attitude
- Strong communication skills (especially verbal)
- Bilingual in English and Spanish is a plus
- Call center experience is a plus
- Fast learner
- Reliable
Training : 4 Weeks Training, Wednesday Sunday, 10 : 00am 7 : 00pm
Friday / Saturday off, you will receive the 10% differential for Sundays
Shift Differentials that will increase the employees pay by 10% after training :
1. M-F shift's starting at / after 12 : 00P
2. Any hours worked Saturday and Sunday
- A lot of overtime will be offered*
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