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Studio Manager
Studio ManagerOrangetheory - Franchise #0301 • Auburn, AL, US
Studio Manager

Studio Manager

Orangetheory - Franchise #0301 • Auburn, AL, US
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Job Description

Job Description

Responsible for :

  • Studio growth
  • Studio compliance
  • Team development
  • I am responsible for building a cohesive team

Every team member is an Ideal Team Player (ITP)

  • Every team member is bought into the vision
  • Every team member has clarity on how to perform their role
  • I am responsible for creating clarity

    • Every team member is able to answer the following questions :

    Why do we exist?

  • How do we behave?
  • What do we do?
  • How will we succeed?
  • What is most important right now?
  • What part do I play in achieving our vision?
  • I am responsible for over-communicating clarity

    • Empower all team members to be aligned around our vision through effective communication

    Emails

  • GroupMe
  • Trainings
  • Strategics
  • Studio visits
  • Goal setting
  • I am responsible for reinforcing clarity

    • Promote health and success in my studios through :

    Hiring

  • Team meetings
  • Performance reviews
  • Rewards and recognition
  • Employee dismissal

    • Tasks :

    Studio Growth and Team Development : :

  • Bi-Weekly Strategic with COO
  • Create yearly, quarterly, and monthly goals with supporting strategic plans
  • Lead weekly team meeting

    • WIG session

  • Team development

    • Role playing

  • Feedback spaces
  • Education and training
  • Planning and executing marketing events
  • Build a team of Sales Associates with the skills to achieve acquisition goals (leads, intros, new joins, OTBeat sales)
  • Hiring coaches with the support of the Lead / Head Coach (monthly churns
  • Lead, monitor, develop, and evaluate the performance of all studio teams

    • Coaches : Closing : 60%+

  • Utilization : 80%+
  • Sales Associates :

    • Booking 2+ intros per shift

  • Closing : 60%+
  • Analyze metric reports to identity and take action on :

    • Studio gaps

  • Individual team member gaps
  • Bi-annual (April / October) performance reviews for :

    • Head coach / Lead Coach (team member review)

  • All Sales Associates (team member review)
  • Lead your team to deliver exceptional customer service

    • Team Compliance

  • Stay in compliance with our Business Policies guide
  • Create Sales Associate shift schedule to ensure that only 1 SA is on shift for all hours of operation

    • If there is an ASL in studio, ASL may work for 10 hours each week with SA overlap

  • Respond to all relevant emails within 24 hours
  • Meet all deadlines given by your Chief Operating Officer
  • Process all churns, freezes, and upgrades / downgrades within 3 business days of submission
  • Ensure that all class procedures are executed

    • Sign in and station assignment

  • OTBeat system running through the class
  • Class clock started when coach says treadmills - hit your green start button
  • Class starts on time - define on time
  • No members allowed in after the 5 minute mark

    • Member Experience

  • During each class check in while in studio, SL is out in the lobby :

    • Supporting SAs with check in

  • Welcoming members into the studio using their first names
  • Developing relationships with members through conversations
  • Ensuring that the lobby experience for members is exceptional
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    Studio Manager • Auburn, AL, US

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