Program Coordinator- NJ Hopeline

Posting Summary

Rutgers The State University is seeking a Program Coordinator in the 988 Lifeline Services of Rutgers University Behavioral Healthcare.

Provides administrative leadership and supervision to staff of the Statewide Suicide Prevention Hotline during assigned shift.

Provides oversight of all services and ensures compliance with all relevant regulatory standards.

Rutgers is interviewing for this position during our hiring event on Monday 9 / 30 / 2024 with the capability to extend immediate offers to qualified candidates after successful interviews.

To schedule an interview time, please apply to this posting and contact our Program Manager Elyse at . Our hiring event will be held at 151 Centennial Ave, Piscataway, NJ 08855.

Walk-ins are welcome from 9am to 3pm.

Among the key duties of this position are the following :

• Supervises staff as assigned.
• Plans, trains and supervises the work of others engaged in professional and paraprofessional delivery of program specific services.
• Monitors daily operations and ensures that services are appropriately provided to clients and customers, providing immediate guidance as needed to Call Center’s staff.
• Monitors ACD phone system coordinating and overseeing incoming telephone requests. Directly supervises assigned staff.
• Monitors staff performance which includes minimally meeting biannually with assigned staff to review performance goals and compliance with mandatory continuing education requirements.
• Addresses staff performance issues via progressive discipline as outlined by Human Resource policies.

Position Status Full Time Hours Per Week Daily Work Shift Night Work Arrangement FLSA Exempt Grade 27S Position Salary starting at $77,844 Annual Minimum Salary 80569.

00 Annual Mid Range Salary 98015.00 Annual Maximum Salary 115461.00 Standard Hours 37.50 Union Description CWA 1031 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to .

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP Qualifications Minimum Education and Experience

Master’s Degree in a mental health discipline plus four (4) years post master’s experience in behavioral health field.

Certifications / Licenses

• Applicants must possess a clinical license which allows that individual to independently provide services as a private practitioner (with appropriate licensure, LPC, LCSW, LMFT).
• Applicants possessing a degree in Social Work must have an active New Jersey certification / licensure as required by the State Board of Social Work.

Required Knowledge, Skills, and Abilities Preferred Qualifications

• Experience with data entry is preferred.
• One (1) year of prior supervisory experience preferred.

Equipment Utilized Physical Demands and Work Environment Physical Demands :

This position demands standing, walking throughout the program space. Lifting up to 20 lbs.

Work Environment :

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Crisis intervention is a common occurrence

Special Conditions