Assistant Sales Manager

Job Overview

Summary / Objective

The Assistant New Car Sales Manager will assist the New Car Sales Manager in managing a team of salespeople to ensure that the dealership meets sales quotas and actualizes its maximum profit potential on new car sales in accordance with dealership and corporate established goals. Essential Functions

• Directs and schedules the work of the employees in the New Car Sales Department
• Assists the New Car Sales Manager in forecasting the goals and objectives for the department
• Assists the New Car Sales Manager in meeting all goals and objectives for the department including but not limited to response rate, floor traffic, appointments set, departmental sales goals, and personal sales goals
• Monitors floor traffic works with New Car Sales staff to ensure customers are greeted promptly and provided information as needed
• Assists New Car Sales team as needed in interaction with customers to provide information, establish rapport, and assist in the sale
• Monitors daily productivity reports of the team and provides coaching and direction to assist team members in meeting personal and departmental goals
• Assist the New Car Sales Manager in establishing and implementing programs that will increase the vehicle gross profit and finance penetration
• Monitor new car sales staff to ensure standards for the delivery of new vehicles to customers are met
• Provides the New Car Sales Manager with accurate floor traffic control data daily
• Reviews inventory daily to ensure the proper mix of inventory and provides recommendations to the New Car Sales Manager
• Recommends vehicle inventory to be carried by color, model, and equipment
• Participates in merchandising and advertising efforts for the sales department
• Maintains accurate daily, weekly, monthly, and on-demand reporting that reflects all sales activities in the dealership
• Processes commission sheets for the sales team and monitors payroll records and timecards for accuracy. Brings any discrepancies to the attention of the New Car Sales Manager for resolution
• Understands the psychology of new car buyers / customers and has the ability to train subordinates and other dealership employees in appropriate methods to draw them into the store for proper vehicle demonstration and to close the transaction
• Communicates effectively with new car buyers / customers and according to their preferred method of communication, whether by phone, by email, or in person, and able to train other subordinates to do the same
• Possesses thorough knowledge of all dealership products and services and can convey this information to subordinates and customers
• Directs customers to product information resources, including those available on the Internet
• Maintains an ongoing customer database to capture repeat business
• Understands the federal, state, and local laws that govern retail automobile sales and ensures that new car sales programs are in compliance
• Maintains reporting systems required by general management and the manufacturer
• Ensures that the work areas and customer waiting area are kept clean
• Follows all attendance and punctuality standards with adherence to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self and subordinates in accordance with company policy
• Attends pertinent training on request
• Assist with organizing and attending special events held at the dealership or in the community
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Requirements

Competencies

• Ability to effectively assist in hiring personnel required to meet departmental and organizational goals
• Ability to supervise employees and make recommendations on discipline and terminations as required to meet departmental and organizational goals
• Ability to effectively lead a team to achieve departmental and organizational goals
• Ability to demonstrate sales techniques to employees in accordance with generally accepted standards and company policy
• Able to establish personal sales goals and implement a plan of action to achieve goals
• Ability to understand, keep abreast of, and comply with regulations that impact retail automotive sales
• Computer proficiency
• Good communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Ability to interact well with others and be a positive influence on the morale of the department, dealership, and organization

Supervisory Responsibility

Yes Work Environment / Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and / or frequent lifting or carrying of objects weighing up to 10 pounds

This position requires a good deal of walking or standing, from time to time this position may involve long periods of sitting with some pushing and pulling of arm or leg controls

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk regularly

This position requires the ability to talk and hear Position Type / Expected Hours of Work

Work evening, weekend, and holiday work hours as required. Required Education and Experience

Associate's degree (A. A.) or equivalent; and one to two years related experience and / or training; or equivalent combination of education and experience.

Preferred Education and Experience

Bachelor's degree ( or or equivalent; and two to four years related experience and / or training; or equivalent combination of education and experience.

Prior experience in retail automotive sales. Prior experience in supervising, coaching, or mentoring other employees is desired.

Additional Eligibility Qualifications (Certification / Licenses / Registrations)

Valid Driver's License