Job Description
Job Description
Summary
Our client is a leading CPA Firm located in Lakewood, NJ (with 5 other locations) and they are in immediate need of a Level I or II IT Help Desk Support .
A qualified candidate would have both proven experience with technology and outstanding personal communication skills.
Duties & Responsibilities
New User Onboarding & Offboarding
Troubleshooting and managing Windows Servers and Active Directory
- Maintaining Local Area Networks
- Implementing and monitoring network security
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions for new users
- Performing network infrastructure troubleshooting
- Manage Microsoft Exchange Server
- Ability to use various messages in an event log to affect repairs.
- On occasions, receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
- Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- Excellent verbal and written communication skills
- Possesses strong time-management skills
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as Jira
Ideal Qualifications & Experience (not required)
- Accounting / Fintech
- CCH Products
- Thompson Reuters products
- Extron Conference
- Quickbooks Administration
- Technical writing / documentation
- ITSM / ITAM
- Agile Methodologies
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
IT Help Desk Support
Level I or II IT Help Desk Support. Implementing and monitoring network security. Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as. Lakewood, NJ (with 5 other locations). ...
IT Help Desk Support
Level I or II IT Help Desk Support. Implementing and monitoring network security. Experience with RMM (remote monitoring and management) & PSA (ticketing system), such as. Lakewood, NJ (with 5 other locations). ...
On site Help Desk - Application Support
On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directl...
Help Desk Support Technician
Our client is a leading IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, business process automation and strategic IT consulting. They are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesse...
Onsite Help Desk - Mobile App Support
Software Support or Help Desk position. With a dedicated team of experts and a commitment to excellence, we strive to deliver top-tier products that drive efficiency, enhance productivity, and foster growth. We believe in creating a supportive and enjoyable work environment where creativity and coll...
IT/Desktop Support/ Help Desk/ Field Support/ IT Consultant (Part-time/Freelancer) New Jersey -North America
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT Help Desk Associate
Provide first-level support for Help Desk service requests, ensuring timely and professional resolution of technology-related issues, including desktop PC’s, Laptops, printers, email and third-party software. Position requires ability to move and lift Desktop PC's and monitors. We are currentl...
Help Desk Support Technician
Our client is a leading IT services firm that specializes in managed IT services, managed cybersecurity, cloud solutions, business process automation and strategic IT consulting. They are passionate about bringing enterprise-level productivity, scalability, and security to small and medium businesse...
Senior IT Support Specialist
Ability to prioritize and handle critical client technical matters with a sense of urgency. If you are a highly motivated and skilled IT professional seeking an exciting opportunity to contribute to a growing MSP company, please submit your resume. As we continue to expand our operations, we are see...
Help Desk Technician
Receives and processes all requests for IT Help Desk support with a positive attitude and in a thorough, efficient, customer service-oriented manner. Somerset Trust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of a...