Global Specialty Claims Strategy & Business Manager

At AIG, we are reimagining the way we help customers to manage risk. Join us as Global Specialty Claims Strategy and Business Manager to play your part in that transformation.

It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience.

Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

In this highly visible, mission critical role, you will report directly to the Global Head of Specialty Claims and have supervisory oversight and coordination of the Specialty Claims portfolio supporting the Global Head of Specialty Claims and team including large loss, attritional claims and enhanced claim efficiency management ensuring global consistency & transparency, timely & accurate reporting, organizational engagement and customer / broker relationships.

This is a unique opportunity to employ your knowledge and experience doing high value, impactful work for an industry leader while working alongside some of the industry’s top talent.

• Utilize your strong technical knowledge of claims to support appropriate application and interpretation of claim investigation results to policy terms and conditions across six Specialty lines of business (LOBs) in accordance with AIG Specialty Claim Handling guidelines and Best Practices.
• Coordinate and support Global Specialty claim / loss reporting and engagement to all relevant stakeholders ensuring accuracy and consistency including weekly, monthly, quarterly and annual reporting, operational and data analytics reviews (Pulse), roundtable, underwriting, finance, reinsurance and legal requirements.
• Act as the Specialty Claims coordinator with Project Management, IT and Process Design / Redesign in claim handling and process transformation ensuring LOB representation / integration while maintaining market recognized technical claim management leadership.
• Support Specialty Claims data and analytics development, interpretation and refinement to deliver valuable insights and lessons learned to claims, business and risk control functions.
• Support the development, maintenance and updating of Specialty Claims marketing material in conjunction with senior claims management & business leadership.

Assist team members in maintaining external broker & customers relationships / service.

Assist in the creation and development of Specialty Claims technical training, career path and succession pipeline to maintain and bolster Specialty Claim team bench strength.

What you’ll need to succeed

• To be an energetic, motivated and organized self-starter
• Strong verbal & written communication skills
• Established track record of meeting with and presenting to internal & external stakeholders, customers and brokers at all levels
• Ability to work and contribute in a collaborative way across a multi-cultural & diverse global team environment
• Successful implementation of strategic initiatives across varied business processes & geographies
• Claims experience, particularly within Specialty Lines, strongly preferred

Ready to make a bigger impact? We look forward to reviewing your application.

For positions based in Jersey City, the base salary range is $90,000-$120,000. For positions based in New York City, the base salary range is $90,000-$127,000.

In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here : .

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks.

It is an exciting time to join us across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers.

At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals.

We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs).

With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

Functional Area : CL - Claims

CL - Claims

Estimated Travel Percentage (%) : Up to 25%

Relocation Provided : No

AIG Claims, Inc.