Case Manager – Youth Transitions Project (YTP)

Description

Why Volunteers of America?

Volunteers of America Colorado believes unique challenges require unique and thoughtful solutions. VOA creates specialized programs to meet the critical needs of the communities we serve our programs across Colorado look different because each community is distinct.

Volunteers of America recognizes the senior who needs assistance with her grocery shopping in Fort Collins, and the student in Aurora who has never been to summer camp.

We support Denver’s homeless veterans who have been underserved and prepare preschoolers challenged by poverty to be successful in elementary school and beyond.

Wherever we go we engage faith, relationship-building, and volunteers to lift up and support Colorado’s most vulnerable citizens.

Veterans are strongly encouraged to apply.

JOB SUMMARY

The Case Manager in the Youth Transitions Project (YTP) is directly responsible for the service provision and housing assistance for the participants in YTP.

This program serves youth 18 25 and youth head of households 18- 25 in a rapid re-housing model who are literally homeless.

Service modalities include Housing First Trauma Informed Care, Harm Reduction, Motivational Interviewing and Critical Time Intervention.

This position will work in conjunction with the Youth team at Bannock Youth & Family Center. Job duties include conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connection to income resources and / or public benefits, determining rental assistance, landlord recruitment / mediation, attending meetings / trainings within the community, collaborating care with service providers and multi-disciplinary teams and accompanying participants on appointments as needed.

Requires use of personal vehicle for securing and maintaining housing for the participants enrolled in the program.

ESSENTIAL JOB DUTIES

• Ensures that the youth’s voice is heard, and youth’s ideas play a prominent role in programming.
• Responsible for possessing an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, utilization of the coordinated entry system and HUD permanent housing : rapid re-housing standards.
• Provides intensive case management for the acute youth population; ensures youth receive regular engagement in services.
• Responsible for collecting necessary documents to obtain and maintain housing, identification documents, income changes, changes in household, etc.
• Responsible for identifying and serving the unique needs of participant households participating in Volunteers of America programs and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.
• Develops specialized knowledge related to service delivery database systems within the organization. Attends intakes, housing orientations, lease-ups and ongoing educational opportunities for participants in YTP Programs.

Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.

Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.

Utilizes the OneHome system as required by funding sources. Assist clients in their search for housing, filling out rental applications, interpreting leases and understanding tenant rights and responsibilities.

• The Case Manager facilitates the delivery of appropriate services for youth participant households as indicated by relevant service modalities through an equity lens.
• Demonstrates knowledge of youth-specific resources, a passion for serving the youth population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
• Provides housing navigation and processes referrals as needed and during vacancies to participating households. Assists in conducting needs-based assessments if needed in the community.
• Develops, directs, and monitors the implementation of quality Housing First / CTI-based supportive services tied to housing stability.

Coordinates with the entire team to deliver services most appropriate to meet the needs of presenting households. Assists in relocating youth as needed and securing emergency housing.

Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

Provides tenant / landlord mediation in coordination with YTP team and responds to landlord requests within two business days.

Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position.

May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.

• Clearly documents all client interactions along with required eligibility and demographic information. Obtains and maintains literal homelessness documentation.
• Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.
• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• Predictable, consistent attendance.
• Performs all other duties as assigned.

Position Salary Range :

$21.00 - $23.00

Starting Pay : Based on experience

Based on experience

Benefit eligibility is based on job type / status

Vacation Time

Separate Sick Time

Paid Holidays

Floating Holidays

Personal Days

Volunteer / Wellness Day

Tuition Assistance

Pension Plan

403b Retirement Plan with Agency Match

Health, Dental, Vision, Pet Insurances

Life Insurance

Accident Insurance

Employee Assistance / Work Life Balance Program

Employee Discount Program

LifeLock with Norton

Public Service Loan Forgiveness

Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health Plan

Volunteers of America is an EEO / AA Employer

POSITION WILL REMAIN OPEN UNTIL FILLED

Requirements

MINIMUM QUALIFICATIONS

• Bachelor’s degree in human services, social work, or a closely related field or related experience.
• At minimum, one full year of working with the homeless population.
• Colorado driver’s license and state-mandated automobile insurance.

PREFERRED QUALIFICATIONS

• Familiarity with current housing market information, housing trends and available resources.
• Experience working with literally homeless population; youth and youth headed households.
• Crises intervention skills.

POSITION TYPE

Fulltime - 40 hours per week Monday through Friday. Some evenings and weekends required.

Hourly / Nonexempt

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Must be willing to use vehicle for service provision throughout a seven-county area. Works in close proximity to other staff residing at Bannock Youth & Family Center.

Salary Description 21.00-23.00 / hr