Regional Director, Operations

Position Summary : As the Regional Director of Operations, you will play a pivotal role in driving operational excellence, efficiency, and profitability across your region.

Reporting directly to the Vice President of Field Operations, you will be responsible for overseeing the execution and optimization of all aspects of field operations for the depots you support within your region.

Key Responsibilities :

Strategic Leadership :

• Develop and execute the operational strategy in partnership with the operations leadership team aligned with the overall business objectives.
• Collaborate with the Field Operations Leadership Team to set short- and long-term goals, objectives, and key performance indicators to streamline operations across the company.

Talent Identification & Leadership :

• Lead and inspire a high-performing operations team, providing guidance, mentorship, and fostering a culture of continuous improvement.
• Recruit, train, and develop skilled and motivated depot leadership teams.

Operational Execution :

Ensures all depot deliverables are met each day / week / month, while identifying longer range trends and gaps in performance;

makes appropriate adjustments with urgency

• Streamline and optimize processes to enhance efficiency, reduce costs, and improve overall productivity.
• Analyze financial data to identify opportunities for cost savings and revenue generation.

Customer Focus :

• Collaborate with the customer support team to ensure high levels of customer satisfaction.
• Address and resolve customer issues promptly and effectively.

Financial Acumen :

Able to identify and direct change to drive financial results

Qualifications :

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 7-10 years of progressive leadership experience in operations management.
• Experience in a high-growth and scaling organization
• Proven track record of successfully leading and managing operational teams in a multi-site workforce; naturally results driven and motivated;

demonstrated ability to drive results and achieve operational targets.

• Strong analytical, strategic thinking, and problem-solving skills.
• Able to execute deliverables with consistency and continuous improvement
• Excellent communication and interpersonal abilities.
• Sponsor of change and motivates team to adopt best practices and standard operating procedures (SOPs)
• Influential leader leads in a capacity that drives higher performance, deep engagement and a spirit of continue improvement
• Ability to travel up to 75% of the time
• Compensation - $180K-$220K+ (Based upon experience)
• Preference for a candidate located within the NE. Our depot locations within this territory include : Boston, Cincinnati, Cleveland, DC / Baltimore, Detroit, Hartford, Indianapolis, Long Island, Newark, Philadelphia, Pittsburg, and Rochester.

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity , and are committed to creating an inclusive environment for all employees;

we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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