Automotive Service Advisor

Looking for a job by the beach, working with great teammates and customers? Capistrano Volkswagen is looking for an all level Service Advisor's, If you have great people skills and enjoy the automotive field, this could be a great career opportunity for the right person.

Seasoned service advisor's have the potential to make over 125k a year working in a field you will enjoy.

We offer a great atmosphere with great people with a great brand!

Job Summary :

Greets customers with an inviting attitude, evaluate customers needs and advise about required maintenance and repairs.

Initiates services repair orders, prepare estimates, verify warranty coverage and gives full explanation of work performed.

Also answers incoming phone calls as well as make customer appointments.

The Service Advisor is the liaison between the technician and the customer and must always maintains excellent communication with both parties.

What we offer

• Family-owned and operated
• Health, Dental and Vision Insurance
• On-the-job paid training
• 401(K) Plan with employer contributions
• Paid vacation, holidays and sick time (when eligible)
• Almost limitless growth opportunities
• Employee vehicle discounts on vehicle purchases and lease plans
• Discounts on parts and service

Job Requirements of the Service Advisor :

• Maintain an Excellent CSI (Customer Satisfaction Index)
• Assist customers with any service needs they have for their vehicle.
• Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems with their vehicle.
• Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations.
• Ensures that required documentation is complete and is in compliance with regulations and standards.
• Complies with and enforces all safety policies and procedures.
• Attends all staff meetings, training's, and educational classes as required.
• Problem solving, reporting research results, attention to detail.
• Continually learn about product updates, features, accessories to better assist customer needs.
• Follow all company policies and procedures.
• Demonstrate behaviors consistent with the Company's Core Values in all interactions with customers, coworkers and vendors.
• Product knowledge & safety.
• Performs other duties as assigned

Job Type : Full-time

• 5-days a week with Saturday rotations
• 3-day weekends every 3rd week
• Hourly plus commission

Essential Requirements :

• Valid Driver’s license with good driving record
• Pass drug screening
• CDK computer programs experience a PLUS!!

Pay Scale : The Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $16.

00. The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.

00 (if no sales are made) without any upper limit other than sales performance.

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.