Ecommerce Lead

Job Description

Job Description

Description :

As a team leader, the Ecommerce Lead guides a cohort of staff members in the identification, authentication, appraisal, listing and distribution of products for the retail and online stores as well as salvage business at Goodwill.

Acting as backup to the Ecommerce Supervisor, this role helps to set priorities and goals for the team, ensuring accountability for the team’s daily performance, overseeing team management and other responsibilities.

This role works under one of the following lines of business : fashion, jewelry, recompute, books & media, fulfillment, collectibles.

RESPONSIBILITIES

• Assists Ecommerce Supervisor in leading Ecommerce team including but not limited to acting as backup, directing the team’s production goals and coordinating break times when Supervisor is not present
• Owns the daily production goals of their assigned team through execution of management priorities and providing special item shipping expertise
• Oversees complex evaluation and quality assurance
• Provides hands on training and mentoring of the team through daily stand-ups, one on ones and coaching logs
• Analyze and compile reports and daily production tracking metrics
• Helps build and maintain strong training documentation for all aspects of the e-commerce process

What We Offer

• $20.25 - $21.25 hourly (based off experience)
• Medical, Dental & Vision Insurance
• Retirement Fund
• Professional Development Training
• Commuter Benefits
• Flexible Healthcare Spending Account
• Mental Health + Wellbeing Employee Assistance Program

QUALIFICATIONS

• Minimum of 3+ years of experience selling items online
• Minimum of 3+ years of experience working with e-commerce specialty function (e.g. jewelry, fashion, collectibles, books & media, recompute, inventory).
• High school diploma or GED.
• Prior experience leading a team is preferred.

Knowledge, Skills & Abilities

• Sense of urgency while maintaining a positive attitude
• Extensive knowledge in at least one area of the lines of business preferred
• Excellent in-person, phone, and electronic-based interpersonal skills
• Ability to work cooperatively with diverse groups of individuals from a variety of educational, social and economic backgrounds
• Proven leadership skills and ability to influence and partner / collaborate with others. Must be highly collaborative and open to multiple perspectives
• Ability to utilize self-learning systems
• Possess a professional demeanor, poise under pressure with strong attention to detail, and well-developed time management skills
• Proficiency with, and ability to conduct, intermediate tasks within Microsoft Office Suite applications and various cloud-based office applications
• Bilingual in Mandarin or Cantonese is a plus
• Must be able to type 40+ WPM

PHYSICAL REQUIREMENTS

• Must be able to lift up to 45 lbs unassisted
• Ability to stand on hard surfaces for an extended period
• Ability to work weekends and holiday

Requirements :