Client Service Partner
Santa Clara, California
Monday-Friday, 9 : 00am - 6 : 00pm PST
Hybrid
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As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names.
Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the things you will be doing :
- Building and maintaining client relationships by providing excellent customer service to both internal and external clients
- Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
- Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
- Taking and fulfilling orders, partnering with our clients to become their trusted advisor
- Working with vendors to resolve technical issues and identifying new revenue opportunities / enhancements to product offerings
- Cooperatively work with global vendors to complete internal and external customer orders
- Assisting Product Manager with brand launches, problem-solving, product development and troubleshooting
- Understanding and communicating Industry changes and new product offerings to clients
- Research and analysis of customer data
- Conducting online demonstrations for clients and sales staff
What technical skills, experience, and qualifications do you need?
- Must have bilingual language skills (English / Spanish)
- Experience in a similar customer service orientated role is advantageous
- Outstanding written and verbal communication skills
- Strong Microsoft Office skills including MS Excel, Word and Outlook
- Ability to work independently as well as on a team
- Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
- Previous experience of producing quality results with a high attention to detail
- Ability to be direct, open, and honest when dealing with customers and coworkers
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual.
A reasonable estimate of the current range is $50,000 to $65,000.
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
LI - CS1
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