Welcome to PatchitUP!
At PatchitUP Drywall, we pride ourselves on our positive culture, dedication to being the BEST, and desire for expansion.
We're looking for a motivated and dynamic individual to join our team as a B.E.S.T.
Representative, commonly referred to as a CSR and Dispatcher.
Please do not apply if you do not live or do not intend to move to Long Island.
Your application will be declined
Responsibilities
- Use ServiceTitan software to manage schedules and dispatch technicians.
- Communicate effectively with customers, technicians, and management.
- Handle customer calls for scheduling, rescheduling, and job coordination.
- Manage time-keeping for technicians, technicians jobs, and maintain an above-average booking rate.
- Follow up on unsold estimates and completed work, soliciting reviews for technician performance.
- Monitor lead quality.
Request lead credits when necessary.
- Ensure rapid response to leads within 5 minutes through our AI communication tools.
- Work hours : 7 : 30 am to 4 : 00 pm (occasionally until 5 : 00 pm), Monday to Friday.
- Initially in-office, with potential for remote work once proficient in systems and operations.
Requirements
- Preferred experience with Service Titan software or similar.
- Excellent phone and communication skills.
- Strong multi-tasking abilities.
- Experience in scheduling and dispatching for a home service company is preferred.
- Fluent in English; Spanish is a plus.
- Self-starter, motivated, and a doer.
Why PatchitUP Drywall?
Join a team that values your contribution, offers opportunities for growth, and fosters a collaborative work environment.
If you're looking to be part of a dynamic and expanding company, apply now.
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