Business Analyst

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics.

At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions.

And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview : The Business Analyst is the liaison between the design and development teams as well as the client to define the objectives and requirements of the client.

The role will focus on finalizing the implementation process by implementing development plans. The individual will also aid on open / future projects and initiatives for Provider Customer Operations.

This includes assistance with requirements gathering, reporting and dashboarding.

Duties and Responsibilities :

• Works with client to understand their requirements of the system;
• Works with Product development to communicate the client's needs and provide business case for enhancement requests;
• Accountable for assigned functional track and deliverables, and assist QA and Support with understanding Client needs;
• Creating and maintaining deliverables within assigned area;
• Participates in testing the product before it is released to the client;
• Assist in triaging escalated system defects and / or providing clarification on defects and works to resolve them;
• Integrated as part of the full client lifecycle to include working on RFP; Demos; Project Kick-Off; Implementation; Go Live; Optimizations;
• Collaborate with the Product Manager on Product / Knowledge Share;
• Provide support to the team during implementation as well as post go live;
• Provide support to SME's for client training initiatives;
• Document and maintain deliverables (requirements document, Configuration Design Doc, etc.);
• Document process workflow;
• Build and configure system based on design;
• Ensuring configuration meets requirements and works as expected;
• Maintain industry expertise;
• Provide support for internal training events as necessary;
• Relies on experience and judgment to plan and accomplish goals;
• A wide degree of creativity and latitude is expected;
• Maintain compliance with Inovalon's policies, procedures and mission statement;
• Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position; and
• Fulfill those responsibilities and / or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Employer.

Job Requirements :

• Minimum of 4 years of experience as a software business analyst;
• Minimum of 1 year of experience in a healthcare / specialty pharmacy related environment;
• Must be familiar with healthcare / pharmacy system designs and concepts;
• Possesses excellent communication, organizational and observational skills;
• Proficient problem-solving skills with good judgment and decision making;
• Must be goal-oriented and focused;
• Work well as a member of a team; and
• Possess SQL skills.

Education :

Associate's degree required; Bachelor's degree in a related area of Healthcare and IT preferred

Physical Demands and Work Environment :

• Sedentary work (i.e. sitting for long periods of time);
• Exerting up to 10 pounds of force occasionally and / or negligible amount of force;
• Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
• Subject to inside environmental conditions; and
• Travel for this position will include less than 5% locally usually for training purposes.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications listed in a job description.

If you don't meet every qualification listed but are excited about our mission and the work described, we encourage you to apply regardless.

Inovalon is most interested in finding the best candidate for the job and you may be just the right person for this or other roles.

By embracing diversity, equity and inclusion we enhance our work environment and drive business success. Inovalon strives to reflect the diversity of the communities where we operate and of our clients and everyone whom we serve.

We endeavor to create a culture of inclusion in which our associates feel empowered to bring their full, authentic selves to work and pursue their professional goals in an equitable setting.

We understand that by fostering this type of culture, and welcoming different perspectives, we generate innovation and growth.

Inovalon is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirement.

The Company maintains a drug free work environment for all of its associates, which includes employees, contractors and vendors.

It is unlawful for associates to manufacture, sell, distribute, dispense, possess or use any controlled substance or marijuana in the workplace and doing so will result in disciplinary action, up to and including termination of employment or the contracted relationship.

To review the legal requirements, including all labor law posters, please visit this link