Search jobs > Sacramento, CA > Temporary > Customer service representative

Customer Service Representative Sacramento

Culligan
Sacramento, CA
Full-time

Culligan is currently seeking individuals experienced in customer-focused positions to act as Customer Service Representatives.

The customer service representative works directly with customers to fulfill orders, resolve problems, and attend to related needs.

The goal of this position is to supply a superior level of service that exceeds the customers’ expectations.

Job Responsibilities :

  • Extensive problem-solving, order processing, and performing standard maintenance of current customer accounts.
  • Following company protocols, policies, and goals while acting on opportunities to optimize the efficiency of the department.
  • Providing proactive sales support to assign customer accounts by developing close relationships with the customer base and inside sales teams.
  • Answer customer inquiries on the telephone.
  • Schedule service and delivery orders. Coordinate schedules with the service / operations manager.
  • Bill service, delivery, and new installation orders.
  • Apply customer payments.
  • Complete internal reporting as required.
  • Make outbound calls to current customers with the intent of scheduling additional services or offering maintenance plans.
  • Make outbound collection calls.
  • Take care of over-the-counter customer orders.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Solicit sales of new or additional services or products.
  • All other duties as assigned by the Office Manager

Minimum Qualifications :

  • 2+ years of customer service experience
  • High school diploma or GED
  • Medium Microsoft Word and Excel knowledge

Preferred Qualifications :

  • Customer service experience preferably in a sales / marketing environment
  • Data-entry experience

Professional Skills :

  • Computer proficiency, especially with Microsoft Office
  • Must be fluent with Windows operating system and basic M.S. Excel and M.S. Word
  • Must have the ability to learn a proprietary customer service program
  • Must have excellent interpersonal and communication skills (verbal / written).
  • Proper phone etiquette

Equal Opportunity Statement :

Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

Compensation & Benefits :

Employees of Culligan receive a competitive benefits package and exclusive privileges, including :

  • Medical
  • Dental
  • Vision
  • 401(K)
  • Product Discounts
  • 9 days ago
Related jobs
Promoted
Peter Schiro - State Farm Agency
Sacramento, California

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience. Peter Schiro - Sta...

Promoted
Allstate Insurance Agency - Joshua Chandler
Rancho Cordova, California

We are now accepting resumes for a fantastic Customer Service Rep for our agency in Sacramento, CA. ...

Samra Organization
Roseville, California

Are you a customer-oriented individual with a passion for sales and a desire to work from the comfort of your own home? We're seeking a dynamic Customer Service and Sales Support Representative to join our team and help us deliver outstanding service while driving sales and revenue growth. If you're...

Morphius Corp
Wilton, California
Remote

What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. Sales involved only if the customer desires to opt in for additional benefits....

Travelers Insurance
Rancho Cordova, California

CUSTOMER ENGAGEMENT: Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns, which may include: Triage and route callers to the appropriate department; Answers claim status and payment questions. We believe that ...

Vasu Agency
Florin, California

If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours, read below.We are looking to hire 3 new team members by the end of this week.When you apply, please check your email for interview options.Our ideal candidate is a person who...

IAA
Rancho Cordova, California

That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication cha...

KO Business Solutions
Elk Grove, California

Ourclient specializes in the custom design and manufacturing ofemblematic jewelry specific to their clients needs and as aCustomer Service Representative you will provide product pricingwalk through the customer s options and collaborate with the designteam to get the perfect design into their hands...

UsaSurveyJobBoard
Elk Grove, California
Remote

Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time. If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the...

Spade Recruiting
California
Remote

We are currently looking for service-minded individuals with good communication skills to fill several sales & customer service representative positions in your area. The company provides its clients with value and unbeatable customer service with complete transparency and integrity. Customer servic...