JOB RESPONSIBILITIES :
- Circulates throughout the area assigned, actively observing players and functioning of machines.
- Responsible for making jackpot payoffs, e-ticket paper fills and minor machine repairs.
- Reports all potential adverse situations such as safety hazards, intoxicated or disruptive guests, slot cheats or disputes beyond the scope of their position to a supervisor immediately.
- Promotes and maintains necessary communications between self, co-workers and managers to ensure controlled operation of VLT floor.
- Records and logs any VLT machines that are not working.
- Responsible for carrying an adequate amount of currency in their change wallet to make change for large denominations of currency or exchanges of currency at customer’s request.
- Responsible to ensure Federal cash reporting requirements are met.
- Responsible for accurate payment and documentation of jackpot payouts.
- Counts and verifies all exchanges with the cage department and customers
- Displays a courteous and helpful attitude at all times when dealing with the public and Builds Rewarding Relationships.
- Knowledgeable and actively promotes company marketing and promotional events and are proficient in answering guest questions.
- Responsible for knowledge of and adherence to Delaware Park and Departmental Policies and Procedures.
- Promotes outstanding customer relations.
- Promotes honesty and trust among the team.
- Performs all other duties as assigned.
JOB REQUIREMENTS :
- Prior money handling experience preferred.
- Must be able to lift, push, or pull up to (50) lbs in weight without difficulty.
- Must be able to walk and stand for extended periods of time without difficulty.
- Excellent verbal communication and customer service skills required.
- Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management is mandatory.
- Must be able to work a flexible schedule due to the needs of the business including weekends and holidays as required.
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