Our client is a pioneer in all areas of spray nozzle engineering manufacturing and applications. Since 1950 they have put nozzles into deep sea deep space and everywhere in between.
They have an immediate opening for a Customer Service Representative and are looking for a highly collaborative team member to join the team in this role you will represent the business to the customer and will play a key role in the success of our client! The team you will join is friendly collaborative and entrepreneurial.
This role is 100% onsite in Greenfield MA.
The Customer Service Representative role serves an essential function as the first and primary point of contact with the customers.
As a Customer Service Representative you will be responsible for handling inbound inquiries this includes but is not limited to issuing quotes entering orders responding to order fulfillment inquiries and order issues creating new customer accounts handling special project inquiries etc.
The Customer Service Representative is often the first contact for a prospective customer and is pivotal for turning a firsttime customer into a loyal one.
As a Customer Service Representative you will be a crucial member of the team and will help drive our success.
What Youll Do :
- Serve as the primary point of contact for our customers.
- Connect with the customers through multiple channels primarily email & phone.
- Process incoming Quote Requests and Orders accurately.
- Field inbound inquiries regarding order status and any other order / account related issues.
- Work closely with our engineering team to provide technical information and solutions.
- Work cross functionally with multiple departments to resolve customer problems and ensure orders are fulfilled smoothly.
- Have a strong knowledge of all products and services to best assist our customers.
- Ensure customer satisfaction and provide professional customer support with a personal touch.
What Youll Bring :
- At least 2 years of experience in a customer service or clientfacing industry experience in a manufacturing setting is a plus.
- A high attention to detail and strong problemsolving skills.
- The ability to work as a team.
- Excellent organization skills and a proven ability to take initiative.
- Working knowledge of Windowsbased operating systems and Microsoftbased software packages. (Outlook Word Excel etc.)
- Familiarity with CRM and / or ERP software is a plus.
Remote Work :
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