Job Summary :
The Customer Service Representative / Sales Associate supports all efforts to effectively service the GO Riteway client base.
This includes corporate, contract and retail customers. The role serves as the primary customer contact for taking inbound phone and email inquiries for all of our chauffeured transportation services.
While the main focus will be entering orders and quotes into our proprietary system, appropriate outbound calling to follow up and confirm trip details and payments are also key to this position.
Response to customer requests, concerns, and service issues are balanced with internal initiatives assisting Account Managers.
Interacts with scheduling and support staff to guarantee customer satisfaction. Based on performance, this position’s career-path may include Account Manager and Sr. Account Manager roles.
Essential Duties & Responsibilities :
We are seeking a highly motivated, service-oriented Team Member whose responsibilities will include :
- Supporting customer sales team as needed with inbound and outbound calls.
- Using proprietary transportation software to track and respond to customer requests.
- Demonstrating exceptional customer service skills.
- Developing and maintaining positive relationships with retail and corporate customers.
- Accurately entering trip and client information into computer systems.
- Representing GO RITEWAY at local off-site events as needed; visit customer sites for staging of moves (i.e., trips, conventions, conferences, etc.) as requested.
- Working directly with internal staff and external customers to address and resolve service issues.
General Qualifications :
- Minimum of two (2) years prior experience in a customer sales and service role. Call center or phone sales experience preferred.
- Demonstrated computer proficiency and social media.
- Ability to use oral, written and listening skills to communicate and clearly convey information to others.
- Demonstrated ability to work well with others collaboratively in a team environment.
- Troubleshoots and resolves issues quickly and effectively to ensure timely service and customer satisfaction.
- Ability to handle multiple tasks, organize and prioritize workload.
- Attentive to detail.
Desired Qualifications :
- Experience in transportation (people / customer service) and / or travel / hospitality industry.
- Familiarity with computer programs for the transportation industry.
COMPENSATION AND BENEFITS :
Competitive wage; health, dental, vision and life insurance. Additional voluntary benefits (Short Term Disability, Accident, Critical Illness / Cancer);
401(k) retirement with company match. Paid vacation, paid time off (PTO)
EOE of Minorities / Females / Vets / Disability
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Sales and Service Associate
Are you passionate about providing top-notch customer service and excited about the insurance industry? Do you excel in clear communication and problem-solving? We’re looking for a talented individual to become an integral part of our team. If you have a strong customer service background and ...
Customer Service Representative
We are offering a unique opportunity for a Customer Service Representative in Wauwatosa, Wisconsin. Ensure a high level of customer service is maintained at all times. Minimum of 1 year experience in a customer service role. Experience in a call center customer service environment. ...
Customer Service Associate
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provid...
Customer Service Representative (MKE Airport) Hiring now
The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. Provide exceptional customer service, engaging with members, potential customers, and general travelers. Previous customer service and/or sales experience is a p...
Sales Representative
This position will be expected to develop new customer accounts, advise customers on service center capabilities, and introduce new services to customers. The Sales Representative is responsible for the effective sales efforts in the Chicago region. Develop a list of prospective customers with manag...
Customer Service Representative Milwaukee Airport
The Customer Experience Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Experience Representative will gain knowledge through local training and hands-on exp...
Customer Service Representative (Insider)
Customer Service Representative (Insider) As a Toppers Insider, you have the opportunity to work in a fun atmosphere along with a great team of people who will probably become great friends outside of work. Prior experience in one or more of the following roles/brands is highly desirable: customer s...
Customer Service Representative
Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Proficient with computers, specifically Microsoft 365 Suite Experience working with customer support Education Requirements: High School Diploma or equivalent...
Pharmacy Customer Service Associate
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provid...