Account Support Associate

JOB DESCRIPTION

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components : Client. Team. Win. Innovate.

We actively look for prospects who :

• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description : You are :

You are :

• Passionate about client success and see opportunities where others see challenges.
• A forward thinker who acts with purposefulness and speed and is committed to championing new ideas, strategies or concepts, to ensure teams succeed

You will :

• Work one on one with clients and sales to solve complex billing issues within all Pitney Bowes entities via phone, email and chat
• Collaborate with other departments to solve client issues
• Find root cause to prevent repeat issues
• Collect on accounts where appropriate
• Help drive PB revenue by identifying customer needs and providing recommendations to clients on service / product use where appropriate

We will :

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse prospective and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (pbprojectliving.com)

Your Background :

• Strong analytical and organizational skills
• Highly organized with ability to multitask and manage change
• Demonstrated ability to manage your workday with little guidance
• Strong verbal and written communication skills for discussing topics with clients with great attention to detail
• Active listening skills to determine customer needs and a best course of action
• Ability to be patient and friendly with all types of customers
• Flexibility and adaptability to work in a fast-paced environment
• Familiarity with computers and telephone etiquette
• Ability to troubleshoot issues and provide clear and concise directions to customers
• High School diploma or equivalent

We will :

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally)

Pitney Bowes is an Equal Employment Opportunity / Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Medical, Dental, Vision and Prescription, Paid Time Off, Retirement Savings, Career Training, Wellness Programs, Parental Leave, Shopping Discount Programs, Development Planning, Fitness Programs, Access to Legal Advice, Early Access to your Paycheck, On-Demand Courses, Stress Management, Family Support, Financial Planning