A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience.
Key ResponsibilitiesMonitor and track key performance metrics to ensure high-quality customer serviceLead staffing efforts, including recruiting, hiring, onboarding, and training processesFoster a positive team culture and maintain morale among remote team membersQualificationsBachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience1-2 years of management experience, ideally in customer serviceProficient in Microsoft Office products and ExcelStrong data literacy to turn metrics into actionable improvementsExperience with ERP or Zendesk systems is a plus
Customer Service - Self Storage Manager
Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Employees become eligible for Full-time Benefits by working an average of 20+ hours - Benefits include:Medical, Dental, Vision, 401k with ma...
Customer Service Rep / Account Manager
Customer Service Rep / Account Manager. A growing agency is looking for a Personal Lines CSR/Account Manager to join their team. This integral position provides essential service and support functions, ensuring the smooth operation of the agency. Work with producers to maintain high customer retenti...
Customer Service - Self Storage Manager
Experience: Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service-based companies. Our Property Managers get to work independently at multiple locations; spending time both inside and outside. We assess cust...
Customer Service Manager
Communicate business performance, company updates in quarterly team meetings* Team Culture*Actively create and foster a high performing team culture*Develop engagement activities for team*Build strong working relationships and maintain morale across a remote team*Develop a team recognition program* ...
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers. You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E...
BPO Insurance Customer Services Manager
Customer Service Managers are responsible for managing the day-to-day client relationship, including strategic planning, change management, process creation and adherence, and service delivery. MCI is seeking an experienced BPO Insurance Customer Services Manager experienced in Property and Casualty...
Customer Service Manager
We are seeking a dedicated and experienced Customer Service Manager to join our dynamic team in the fitness industry. Oversee and lead the customer service team to ensure a positive customer experience. Train and coach customer service representatives on product knowledge and service standards. Prov...
Customer Service Manager - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
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We are working with our client to fulfill a Customer Service Manager role in North Dallas. Skills:bilingual - spanish, Management, Distribution Center, Fulfillment Operation, Customer Service Experience:Manager1 year(s). We are working with our client to fulfill a Customer Service Manager role in No...
Customer Service Manager-vending
CUSTOMER SERVICE MANAGER-TX-VENDING. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience. Must be passiona...