Job Description
Job Description
BASIC FUNCTION : Responsible for daily administration of the office.
PERFORMANCE ACCOUNTABILITIES :
- Receiving the customers, clients, visitors in a polite and pleasant way with a good smile and assist them.
- Answering the phone calls made and redirecting them to the concerned people effectively.
- Receiving postal, courier packages addressed to the employees of the organization and sending them to the addressed person correctly.
- Coordinating the communication between employees of different departments.
- Mailing letters and other documents, messages to the necessary people.
- Recording complaints, problems, queries and providing suitable answers and assistance for the same.
- Receive phone and fax orders.
- Prepare and process shipping orders.
- Data Entry of orders, invoices, and Bill of Landing.
- Arranging travel and accommodation arrangements for the employees and clients.
- Maintaining the records of entry and exit details.
- Collecting cash and making deposits.
- Coordinating the appointments and consultation time of the clients with the management and other employees of the organization.
- Providing excellent customer service with good satisfaction.
- Other duties as assigned by supervisor and / or division manager.
Experience :
Administrative experience : 1 year (Preferred)
Education and Qualifications :
- High school or equivalent
- Bachelor’s or Associate’s degree and / or equivalent degree in any subject or field preferred. Relevant experience and training in front office administration is preferred.
Skills :
- Proficiency in Microsoft Office required (Access, Word, Excel, and Outlook)
- Customer Service oriented, Data Entry.
- Ability to work in a high-energy team environment.
- Detailed oriented, Ability to multi-task.
- Strong written and verbal communication skills.
- Bilingual in Spanish and English is a plus.
- Strong communication, importantly oral and presentation skills are required.
- Good quantitative and aptitude knowledge.
- Proficiency in using computers and telephone.
- Must possess customer service relation and coordination skills.
- Must be pro-active in approach.
Benefits :
- Opportunity for growth
- Competitive Pay
- PTO / Vacation
- 401(k)
- Health insurance
- Dental Insurance
- Vision Insurance
- Life insurance
Schedule :
8-hour shift
Job Type : Full-time
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