Deskside Support Technician

Deskside Support Technicians needed for long-term contract assignments in Richland, Washington. The targeted pay rate range for these W-2 positions is $25-$32 / hour (could be higher for candidates with extensive experience).

These positions require working on-site and are scheduled to begin in mid-June.

FUNCTIONS AND RESPONSIBILITIES :

• Service request and incident tasks for deployed infrastructure services to end-users including moves, adds, and changes
• Provide technical expertise to include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
• Follow the established technology standards, policies and support processes
• Help establish and monitor metrics on service delivery and customer satisfaction
• Provide end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams, etc.
• Support Local Area Network(s) and Wireless Network(s),
• Support end user requirements associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print)
• Manage and maintain local assets and configuration items in ServiceNow
• Perform moves, adds, and changes
• Participate in special projects as assigned
• Travel to offices / job sites for short term project support
• Provide proactive and timely support to executives and VIPs

REQUIRED SKILLS AND EXPERIENCE :

• Due to the requirements of federal government contracts, U.S. citizenship is required
• Minimum of a bachelor’s degree in Computer Science, Information Technology, or related field; OR, in lieu of a degree, a minimum of 7 years of related IT experience
• Minimum of 1 year of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems
• Minimum of 1 year of experience with incident and request management systems such as ServiceNow
• Minimum of 1 year of experience supporting executives and VIPs
• Proven experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests
• Demonstrated ability to communicate effectively with customers and other departments within the organization and to function well within a local and distributed team environment
• Demonstrated understanding of basic networking technologies and principles
• Ability and willingness to work in a demanding environment managing multiple priorities
• proven ability to identify, plan, install, and support off-site meetings and conferences, as needed
• Ability to lift 50 lbs. to move and position equipment

DESIRED SKILLS AND EXPERIENCE :

A+ certification

Johnson Service Group, Inc. (JSG) is a North American leader in the staffing and consulting services industry, with over 35 years of experience investing in people and companies.

Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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