Job Title : Machine Support Specialist
Duration : 24 Months Contract
Location : Urbandale, IA
Fully onsite role
Key skills would be technical aptitude and a strong sense of urgency in troubleshooting problems.
Previous precision ag technology experience would be a big plus
Responsibilities
As a Machine Support Specialist for ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issues.
In addition, you will :
- Promote use and improvement of Technical Information and preferred delivery channels
- Assist Problem Resolution Specialists in collecting data supporting development of Evidence Packages to reduce time to resolve field issues
- Assist Dealers / TCSM's (Territory Customer Support Manager) with in-field problem resolution
- Identify need for developing and authoring new solutions
- Participate in cross functional teams in areas including Problem Resolution, Product Improvement, Product Development and Marketing by representing the voice of the customer
- Participate in development and delivery of technical training material
What Skills You Need (Required skills / experiences)
- Experience demonstrating strong analytical skills and sense of urgency in solving customer issues.
- Strong ability to self-learn and share product knowledge.
- Experience reading engineering prints and schematics.
- Experience / aptitude of strong technical skills & knowledge, particularly in hydraulic and electric systems.
- Ability and willingness to travel domestically up to 25% and internationally on occasion.
- Ability and willingness to work occasional Late shift (11 : 00 am - 7 : 30 pm) including extended and weekend hours to support seasonal volume.
What Makes You Stand Out (Desired skills / experiences)
- Knowledge or experience supporting products and their functions.
- Knowledge or experience with AMS (Ag Management Solutions) components.
- Knowledge or experience with the CCMS.
Education
- Bachelor's degree in Agriculture, Technology, Engineering, Marketing, or equivalent discipline / work experience.
Machine Support Specialist
As a Machine Support Specialist for ISG (Intelligent Solutions Group) located in Urbandale, Iowa, you will troubleshoot complex issues, support Channel Partners, Field Teams, and Customers by using the CCMS (Case & Contact Management System, formerly known as DTAC) to resolve complex field issue...
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