IT Support Specialist
Westminster, CO Position : IT Support Specialist I
Company : Loenbro LLC
Department : Information Technology
Reports To : IT Director
Location : Westminster, CO (Denver)
Loenbro is looking to add to our growing team. We are looking for a motivated individual to support our disperse team from our Great Falls office.
- This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers;
- diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required;
- installs new hardware and software and maintains existing components; trains end users in the use of equipment and software;
- performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization;
- prepares progress reports for all work performed; evaluates products for compatibility, expand-ability, and ease of use and support;
recommends to management the support or nonsupport of evaluated products; conducts training programs designed to educate an organizations computer users about basic and specialized applications.
Job Duties :
- Install and support business applications
- Maintain / update hardware inventory to comply with asset management standards
- Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
- Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
- Troubleshoot, install, patch, and upgrade computer systems
- Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
- Train and orient users on use of hardware and software to maintain an educated and efficient workforce
- Assist with the maintenance and management of company phone systems
- Assist with the maintenance and management of company cell phones
- Willingness and availability to travel as needed
- Other duties as assigned
Skills / Qualifications :
- Associates degree or equivalent combination of training, experience, and certifications
- CompTIA A+ Certification preferred
- Working knowledge of Vista by Viewpoint preferred
- Minimum 1 to 3 years relevant experience in network and / or PC support environment
- Uses professional concepts; applies company policies and procedures to resolve a variety of issues
- Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
- Normally receives general instructions on routine work, detailed instructions on new projects or assignments
- Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10
- Working knowledge of Mac OS X
- Working knowledge of Apple iOS devices (iPad, iPhone)
- Working knowledge of Android OS (Android phones)
- Basic knowledge of computer internetworking
- Enhanced working knowledge of the Microsoft Office Outlook
- Excellent Organizational skills
- Must be able to communicate and work with a diverse population
- High attention to detail
- High levels of accuracy
- Work under strict deadline requirements
Work Environment :
- Located in a busy and open area office
- Long hours sitting and using office equipment and computers
- Lifting of supplies and materials
- Constant interruptions
- Must be able to see to read documents and computer screen for a variety of office functions Expected Hours :
- 40 Hours
- 40 Hours
- Some work outside of business hours may be required with travel
Benefits : Loenbro offers a competitive salary, benefit package & perks to those who join our team.
- Health Insurance- Up to 80% of the Employee portion paid
- Health Savings Account (HSA) optional enrollment
- Paid Time Off (PTO) available after waiting period
- 401k available per company policy with a company match up to 4%
- Employee paid Dental, Vision and Life Insurance
- Other benefits include but not limited to an EAP, Telemedicine and a 24 / 7 Nurseline
We are Leading the Change in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day :
WE TAKE ACTION
WE DO WHAT WE SAY
WE LEAD BY EXAMPLE
WE DO THE RIGHT THING
WE PRACTICE STEWARDSHIP
- Loenbro is an Equal Opportunity Employer.