IT SUPPORT SPECIALIST

IT Support Specialist

Westminster, CO Position : IT Support Specialist I

Company : Loenbro LLC

Department : Information Technology

Reports To : IT Director

Location : Westminster, CO (Denver)

Loenbro is looking to add to our growing team. We are looking for a motivated individual to support our disperse team from our Great Falls office.

• This position will performs analytical, technical, and administrative work in the planning, design, and installation of new and existing personal computer systems, workstations, or servers;
• diagnoses and resolves problems in response to customer reported incidents; confers with end users to determine types of hardware and software required;
• installs new hardware and software and maintains existing components; trains end users in the use of equipment and software;
• performs general maintenance tasks; troubleshoots and resolves issues with computer systems and peripheral equipment located throughout the organization;
• prepares progress reports for all work performed; evaluates products for compatibility, expand-ability, and ease of use and support;

recommends to management the support or nonsupport of evaluated products; conducts training programs designed to educate an organizations computer users about basic and specialized applications.

Job Duties :

• Install and support business applications
• Maintain / update hardware inventory to comply with asset management standards
• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner
• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness
• Troubleshoot, install, patch, and upgrade computer systems
• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions
• Train and orient users on use of hardware and software to maintain an educated and efficient workforce
• Assist with the maintenance and management of company phone systems
• Assist with the maintenance and management of company cell phones
• Willingness and availability to travel as needed
• Other duties as assigned

Skills / Qualifications :

• Associates degree or equivalent combination of training, experience, and certifications
• CompTIA A+ Certification preferred
• Working knowledge of Vista by Viewpoint preferred
• Minimum 1 to 3 years relevant experience in network and / or PC support environment
• Uses professional concepts; applies company policies and procedures to resolve a variety of issues
• Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action
• Normally receives general instructions on routine work, detailed instructions on new projects or assignments
• Working knowledge of the Windows operating system including Windows 7, Windows 8, and Windows 10
• Working knowledge of Mac OS X
• Working knowledge of Apple iOS devices (iPad, iPhone)
• Working knowledge of Android OS (Android phones)
• Basic knowledge of computer internetworking
• Enhanced working knowledge of the Microsoft Office Outlook
• Excellent Organizational skills
• Must be able to communicate and work with a diverse population
• High attention to detail
• High levels of accuracy
• Work under strict deadline requirements

Work Environment :

• Located in a busy and open area office
• Long hours sitting and using office equipment and computers
• Lifting of supplies and materials
• Constant interruptions
• Must be able to see to read documents and computer screen for a variety of office functions
Expected Hours :
• 40 Hours
• 40 Hours
• Some work outside of business hours may be required with travel

Benefits : Loenbro offers a competitive salary, benefit package & perks to those who join our team.

• Health Insurance- Up to 80% of the Employee portion paid
• Health Savings Account (HSA) optional enrollment
• Paid Time Off (PTO) available after waiting period
• 401k available per company policy with a company match up to 4%
• Employee paid Dental, Vision and Life Insurance
• Other benefits include but not limited to an EAP, Telemedicine and a 24 / 7 Nurseline

We are Leading the Change in the energy services industry. Our growth and successes have not changed who we are. We live our core values every day :

WE TAKE ACTION

WE DO WHAT WE SAY

WE LEAD BY EXAMPLE

WE DO THE RIGHT THING

WE PRACTICE STEWARDSHIP

• Loenbro is an Equal Opportunity Employer.
30+ days ago