BISON Transport USA is currently looking to add an experienced Customer Service Representative to its Bangor, ME office.
The Customer Service Representative (CSR) is accountable for the company’s relationship with the clients that he or she has been assigned.
The CSR is the main contact in dealing with the coordination of freight and truck movement in a particular region. This would include many facets of the interface including guaranteeing quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring.
In the most general sense, the CSR would be responsible for maintaining an exceptional contact with the client’s needs.
Day to Day Customer Contact :
- The CSR will be a single point of contact between their assigned customer(s) and Bison USA ensuring that the customer’s needs are properly understood and served.
- The communication between the CSR and the customer includes (but not limited to) : order acceptance, tracing, claim awareness / facilitation, cost recovery, trailer pool management, solving ad-hoc request and updating internal and external persons with required information.
Through effective communication, the CSR will ensure that the customer understands their own needs and that they receive a consistent of service delivery- thereby adding value to their relationship with Bison USA.
Operations Responsibilities :
- The CSR should aid in the translation of customer needs into positive action by the company. The CSR must work with planning personnel to ensure maximum equipment utilization while maintaining targeted customer service levels.
- The CSR is responsible to work with their clients along with the corresponding shippers and consignees to manage scheduling in order to meet the needs of the customer as well as Bison USA’s operation.
What Will You Need to Succeed?
- High school diploma or equivalent
- Experience in customer service - 1+ Years
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Excellent organizational skills
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