Front Desk Manager
$65k
Applicants must live on West Side of Los Angeles
Our client is looking for an organized and energetic Front Desk Manager to oversee two studio's located on the West Side of Los Angeles.
This role will be responsible for the daily management of client relations, facilities and the front desk staff team including front desk scheduling.
We are looking for a candidate that wants to build and be a part of a client focused, energetic, positive health and fitness-minded community.
The ideal candidate will have a passion for people, be a problem solver and strong organizational skills.
CLIENT SERVICE
- Provide superior hospitality for every client
- Develop and maintain meaningful connections with clients
- Handle complaints / client issues in studio / answer client service emails
- Resolve and attend to all client booking requests and issues
- Work with marketing on events and promotional related efforts
- Will work with team on new client acquisition and current client retention
- Build community each day
STAFF MANAGEMENT
- Recruit and hire client service associates
- Front Desk Staff scheduling
- Build, lead and manage a positive, productive and supportive team
- Execute onboarding & offboarding procedures
- Training & Development of front desk staff
- Perform feedback and evaluations for front desk team members
OPERATIONS
- Oversee the day to day functions of the studio
- Maintain a 360 view of the studio to ensure facilities are up to standards
- Key point of contact for any facilities issues
- Coordinate and manage studio maintenance from 3rd party vendors
- Manage inventory supplies
- Responsible for inventory control and month-end reconciliation
QUALIFICATIONS
- 2-year management and / supervisorial experience
- Self-starter with strong managerial and people skills / must be a team player
- Ability to multi-task and delegate
- Strong problem-solving skills
- Ability to think and react quickly
WORK REQUIREMENTS
- 5 days with one being a weekend day
- Availability for evenings, early mornings, weekends and holidays
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