Office Manager / Lead Manager

Benefits :

• Bonus based on performance
• Paid time off
• Training & development

Floor Coverings International is the #1 mobile flooring company on the gulf coast. With over 250 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home.

Our 350,000+ customers give us an average of 4.9 star rating.

Each location is independently owned and operated. We at the Pensacola / Destin location are proudly veteran owned and operated and are the highest rated flooring company in the West Florid Panhandle with over 130 customer reviews of over 4.9 average.

An Office Manager with Floor Coverings International is key to the growth and expansion of the local franchise. A successful Office Manager will allow for more estimates to be written, lead the scheduling and installation of projects, assist with marketing efforts and keep accurate company financials.

Job Details & Perks :

• No experience is required, but 1-3 years of experience is preferred.
• Paid training provided
• Full-time
• Performance incentives for booking appointments
• Annual company convention in Mexico

Key Responsibilities :

Marketing & Customer Success

• Develop trust with customers by living our Core Values all day and every day.
• Creating raving fans by providing extra-mile service
• Promptly and properly schedule all leads to appointments for sales team.
• Follow up on open proposals as needed.
• Support and participate in home shows.
• Support local marketing efforts as needed.
• Keep show room and office organized and presentable.
• Assist in development, management & delivery of local marketing tactics.
• Resolve customer conflicts.

Financials

• Accurately update QuickBooks daily for all income and expenses.
• Track, prepare and manage timely payment of business related expense.

Production (Assist our Production Coordinator with the following tasks)

• Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.
• Order all product needed for jobs accurately and follow up on delivery.
• Assist with receiving of product when delivered.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customer on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Update InspireNet daily with status of job and upcoming schedule.

Continuous Improvement

• Attend weekly meeting with Franchise Owner at scheduled time.
• Submit GS&R Prep weekly.
• Work weekly and monthly to meet goals.
• Be available to attend training seminars at owner’s discretion.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications :

• Strong communication skills, particularly over the phone.
• Organized, detail oriented, and able to multi-task.
• Must be a problem solver.
• Strong ownership of outcomes laid out for the position.
• Must be a team player that wants to see the team and our customers "win".
• Experienced in bookkeeping using QuickBooks is a plus.
• Able to work independently without supervision.

Compensation : $40,000.00 - $50,000.00 per year