Work Group Lead / Field Service Engineer (RFESS) WBS 130

Summary :

This position description covers the Work Group Lead (WGL) Field Service Engineer (FSE) position. The WGL position is accountable to the Operations and Maintenance (O&M) Manager for the overall support of in-scope work in WBS130.

This includes supporting, maintaining and development of the Telemetry and Radar Acquisition data Processing Systems (TRAPS), Mission Control Centers (MCC), data distribution and recording systems, Mobile Operations Facilities (MOF), Range Safety Station (RSS) and project owned Ground Control Stations (GCS).

Additionally, the WGL will be responsible for overseeing all associated technical support to ensure timely completion of work while meeting or exceeding quality standards.

The WGL is responsible for understanding the RF&ESS Statement of Work (SOW) and the Performance Work Statement (PWS) and specifically understanding the WBS130 sections of the SOW and PWS.

The WGL is responsible for understanding the WBS130 section of the RF&ESS Score Card. This position receives technical and administrative guidance from the O&M Manager and Site Manager.

Work is reviewed for compliance with accepted practices.

Essential Duties & Responsibilities :

Provides training and technical oversight for all activities with WBS130. This includes assigning, overseeing, and evaluating all work performed by the group.

This specifically, includes employee evaluations, employee corrective action, timecard review and approval, status reporting, documentation updating, candidate interviewing, and metrics compliance.

Directly interfaces with and is responsible for effective communications with the NASA Technical Monitors (TM), Performance Monitors (PM), Test Information Engineers (TIE), Range System Engineers (RSE), Range Control Officers (RCO), and Code 600 personnel.

Works closely with the TM, PM, RCO and TIE to coordinate and prioritize task and mission requirements.

• Comply with Dryden Aeronautical Test Range (DATR) Configuration Control Board (CCB) and Mission Control Center (MCC) Work Order processes including Configuration Change Requests (CCR), System Test Reports (STR) and Discrepancy Reports (DR) to ensure accurate and timely reporting.
• Perform periodic and corrective maintenance and sustaining engineering on highly specialized telemetry real-time data processing and post flight processing systems in accordance with established procedures and can independently troubleshoot, recover and work around routine and non-routine problems.
• Conduct pre and post flight checks and troubleshoot instrumentation / data acquisition systems to meet the flight test mission schedule and can independently troubleshoot, recover and work around routine and non-routine problems.
• Independently work with customers and projects to develop, integrate, test, install, operate and maintain complex system of systems while maintaining high standards of workmanship while following NASA and DATR establish practices.

Other Related Duties :

Perform other duties as required, to include supporting other work centers during surges. This may include cross training into other function areas to meet overall contract performance objectives.

Perform housekeeping of the work area and equipment according to specified standards. Operate personnel lifts and Government vehicles.

Troubleshoot and repair communication equipment (multiplexers, fiber modems etc.). Perform display buildup, compile 'C' real-time source code and utilize command lines tools to interact with systems.

Qualifications :

Education : Associate Degree in Computer Science or a similar field. Completion of formal training in a similar accredited course may be considered in lieu of an associate degree.

Experience : At least eight (8) years of related work experience which should include range operations as associated to aircraft and / or spacecraft testing.

Knowledge, Skills, and Abilities Required for this Position :

Candidate must have a strong technical background with an emphasis on operations and maintenance of highly specialized telemetry and radar data processing systems.

Research display applications for display building, basic programming changes in C, C# and XML. Operations, maintenance and troubleshooting of communications equipment, cable fabrication and termination with an emphasis on electronic theory.

General knowledge of MM and SM fiber optic systems and applications. In depth knowledge of PC hardware and software operating systems, networking, and troubleshooting.

CORE COMPETENCIES :

In-depth knowledge of : Operations and configuring Telemetry and Radar Data Processing Systems, and data test equipment.

Ability to work with research display applications, such as the Interactive Analysis and Display System (IADS). Preventive maintenance and troubleshooting procedures for Range systems.

Experience with Range systems and test equipment to troubleshoot problems. Display building and programming changes in C, C#, and XML

Ability to : Work under the pressure of a real-time mission environment. Configure, operate, and troubleshoot highly specialized telemetry processing systems with the ability to recognize and correctly resolve problems in time critical situations.

Communicate effectively in both oral and written form; apply the principles of logical or scientific thinking to define problems, collect data and establish facts and draw valid conclusions.

Establish and maintain successful working relationships. Interact effectively with system users. Analyze data and resolve problems.

Work in a team environment; work under deadlines; effectively use a computer to input and retrieve information and data;

Perform work in an ISO compliant / certified environment. Ability to obtain and maintain a Government security clearance.

WORK ENVIRONMENT, PHYSICAL AND MENTAL DEMANDS :

Prolonged sitting while using the computer, constant use of sight abilities, constant use of speech / hearing abilities for communication, constant mental alertness.

Ability to work extended and flexible hours including weekends. Ability to pass a heavy equipment physical exam required to operate motorized equipment such as forklifts, bucket lifts and platform personnel lifts.

Travel as required. Ability to work on aerial platforms and in an outdoor desert environment. Ability to use a computer to input and retrieve information and data.