Help Desk Analyst

Hope you are doing well,

This is Kailash Singh from ACL Digital (An Alten Group Company) , I have a job opportunity for you for the position of Help Desk Analyst .

if you are interested, please share your updated resume, and contact detail asap.

Job Description :

Job Title : Help Desk Analyst

Location : Denver, CO / Hybrid

Duration : 6 months contract

Job Description : Customer Assistance

Customer Assistance

• Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
• Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
• Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
• Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
• Provides subject matter expertise, serving as a willing source of knowledge and a change champion.
• Diagnoses and troubleshoots technical and business process problems to resolve issues quickly.

Operations

• Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems.
• Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models.
• Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.

Construction

• Assists in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology.
• Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution.

Kailash Singh

US Talent Acquisition

ACL Digital.

2890 Zanker Road, Suite 200, San Jose, CA 95134

Direct : (408) 755-3030