Desktop Support Technician - Denver, CO

Department : Information Technology

Reports to : Director of Information Technology

Position Summary

The IT Support Technician provides technical support for IT operations and users of technology at the corporate office(s).

Primary Responsibilities

Provide support to users of technology with a focus on delivering superb customer service, following up with other departments as needed to ensure that all support issues are adequately addressed in a timely manner.

Fulfill IT support requests; troubleshoot PC hardware, software, and mobile device issues. Some examples of support requests include setting up user access to printers, configuring email, setting up multifactor authentication (MFA) and trying to help resolve basic applications / infrastructure / mobile device-related issues.

Support IT operations by helping to repair and replace damaged hardware, identifying and resolving network issues, troubleshooting issues with teleconferencing equipment, etc.

Troubleshoot basic connectivity issues such as connections to corporate Wifi systems, LAN ethernet connectivity, and remote access VPN.

Procure hardware / software as needed to support business needs.

Required Qualifications

College degree in a related field or 2 years of related work experience in network and computer hardware configuration / troubleshooting / support position.

Solid verbal and written skills, appropriate for a customer-facing role.

Attention to detail; ability to prioritize, track, and resolve multiple concurrent support requests in a time-efficient manner.

Demonstrate the ability to work with limited supervision while performing duties and be a strong team player.

Preferred Technical Expertise

Experience with Windows 10 / 11 configuration and support.

Familiarity with Windows server platforms and Microsoft Active Directory operations.

Familiarity with cloud solutions like Microsoft 365.

Basic knowledge of networking concepts (IP subnets, DNS, DHCP, etc).

Experience with Cisco switches (a plus - but not required).

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity.

You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications.

You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application.

In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

• California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here .
• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to :

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure.

The individual may also be eligible for discretionary bonuses.