Technical Lead, IT Network Infrastructure

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you.

As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.

Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

The Technical Lead will be part of the Global Network Delivery team that manages and deploys Network infrastructure for American Airlines locations such as like airports, cargo, sales offices, etc.

This position requires analysis, design, and engineering of network solutions within the AA architectural framework to meet project needs.

What you'll do

• Write / engineer network device configuration scripts with associated change documentation to meet project goals and deadlines.
• Implement of network changes during appropriate change windows (after hours)
• Review and provide feedback on change documentation / engineering of other engineers.
• Establish processes to test applications and devices before planned network deployment to quantify their performance and recommend steps to ensure they are optimized.
• Serve as second-tier support for network operations team when needed.
• Participate in on-call support escalation rotation
• Translate business needs into actionable deliverables.
• Manage small internal data network projects.
• Create detailed network designs that meet the customer requirements (including physical and logical) of complex network systems to meet the functional objectives of the business.
• Serves as a technical resource providing guidance and advice to associates on data, voice, and mobile network capabilities for utilizing the full capability of technology in designing effective solutions.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS / MIS), Engineering or related technical discipline, or equivalent experience / training
• 6+ years of enterprise data network / IT industry experience with a minimum of 4 working with data network technologies at an enterprise scale
• B.S. Computer Science, Telecommunications, Electrical Engineering, or equivalent experience
• Industry Certifications such as CCNP / CCIE is desired
• Demonstrated expertise with protocol analyzers, and test equipment is desired.
• Experience working with network tools such as CA Spectrum and Wireshark
• Expert knowledge on Cisco routers, Cisco L2 / L3 switches, load balancing, QOS, PBR, WCCP, VPN, NAT, VoIP, IPSec, Multicast, DNS services, MPLS networks, network protocols (Ethernet, TCP / IP, SNMP, VLAN Trunking), and routing protocols (BGP, OSPF EIGRP, RIP, GRE).
• Strong knowledge of Spanning-tree protocols (PVST,MSTP,RSTP)

Preferred Qualifications- Education & Prior Job Experience

• Basic understanding of public cloud and Azure cloud networking
• Experience working with Microsoft Azure is a plus
• Firewall troubleshooting skill
• Experience with vulnerability management
• Basic Wi-Fi design understanding and troubleshooting skill
• Strong experience in switch upgrades and refresh activity
• Proven ability to manage multiple vendors in a partially outsourced IT environment
• Previous software development experience is a plus to help drive Automation.

Skills, Licenses & Certifications

• Desire to work in a fast-paced environment.
• Excellent communications, interpersonal, and problem-solving skills with a track record as a problem solver & an effective team player is essential
• Flexible - person with the ablility to manage stressful situations and adapt to changing environments.
• Solid problem management skills related to working network related issues
• Have attention to detail and an ability to organize and prioritize workload
• Strong presentation and analytical skills
• Excellent oral and written communication skills
• Capable of efficiently completing tasks without specific direction or close supervision
• Ability to run / lead projects with minimum guidance
• Lead both technical and non-technical discussions
• Be the escalation point for resolution of network integration issues
• Act as the liaison between IT verticals, vendors, the business, and the network team
• Consult with technical peers and management on the deployment of applications within the network
• Work with the IT verticals to ensure on-going standards and application performance over the network
• Proactively recommend courses of action to maintain cost effectiveness and competitiveness
• Proven ability to build and facilitate relationships at all levels of the organization, both internally and externally
• Commitment to system functionality and user satisfaction in rapidly growing and changing environments
• Develop and present business case and related ROI to senior management for justification of investment in upgrades or replacement of hardware / software

What you'll get

Feel free to take advantage of all that American Airlines has to offer :

• Travel Perks : Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits : On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well.

And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.

• Wellness Programs : We want you to be the best version of yourself that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program : Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits : Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.

Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey?

Feel free to be yourself at American.