Essential Duties and Responsibilities for a Wellness Liaison : Participates in outreach and educational events Serves as liaison between the clients, providers, and account management staff Provides outbound reminder calls to clients prior to their scheduled appointments.
Assists clients in securing appointments for SRH Health Center services. Conducts Health Home pre-eligibility screenings and intakes for eligible clients.
Achieves intake monthly targets that are set on annual basis and adjusted quarterly as needed. Aide with client outreach of clients, education of SRH services to community with a focus on linkage to Health Center and Health Home.
Assists in arranging transportation when needed. Assists with health insurance application when needed. Responsible for the complete, accurate and timely entry of data into required databases (eCW, TREAT, Salesforce-CRM), including but not limited to demographic information, insurance information, assessments, and progress notes.
Provide necessary documentation and information to Departmental Health Home Manager in each county / borough Participates and attends Community Events such as health fairs;
conducts on-street marketing of flyers and service information pamphlets Provide support of Health Center and Health Home by participating in Kiosk / Mobile events in specified locations on schedule to engage community and conduct Health Home Intakes for health fairs, special events and locations.
Acts as initial service ambassador on the promotion and education to referral sources, clients, and community members of all SRH services while providing the highest quality service.
Supports SRHs mission, values, strategic goals and high standards of customer service. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information.
Participates in team meetings.