Housekeeping Office Coordinator

Location

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park.

The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.

We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

Job Description

Coordinate the work assignments for housekeeping staff including but not limited to room attendants, housemen, seamstress and turndown attendants, each day and answering guest and associate calls and dispatching work tickets appropriately.

Responsible for the day to day office operations for the housekeeping department.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire / uniform and name tag when working.
• Assign rooms to be cleaned each day to room attendants.
• Assign VIP to room attendants and supervisors.
• Respond to all phone calls / requests from guests and other departments.
• Monitor computer system, PMS, Alice, Teams notifications, and stats.
• Responsible for preparing supervisor boards of detailed information of rooms to inspect and action items.
• Submit maintenance requests to Synergy.
• Monitor office supply inventory.
• Maintain clear and efficient communication with the Front Desk.
• Maintain cleanliness and organization in department.
• Dispatch specific requests to floor supervisors and runners.
• Oversee hourly housekeeping reports.
• Ensure extra rooms and rollaway beds are logged accurately and on time.
• Log and calculate outside labor hours to assist Housekeeping management with accurate billing.
• Prepare paperwork for the next day opening and verify schedules. Make changes to associate schedules as needed.
• Complete other duties as assigned by management.

Qualifications

• Must be fluent in both English and Spanish.
• Ability to work cohesively with co-workers and management both within and outside of your department.
• Ability to work AM shift 6am - 2 : 30pm, weekends, and holidays.
• Ability to accurately and efficiently input information into computer systems.

Physical Requirements :

Ability to sit and stand for long periods of time, walk, push, pull, stoop, bend and lift items of moderate weight.

Working Environment :

• Mostly office environment.
• Interior of hotel with occasional travel around property.

Tools & Equipment :

• Computer, printer, copier, telephone, radio
• Synergy, Microsoft Suite, PMS, OnTrack, Alice

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.