Clinical Learning & Deployment Manager (50467)

Position Summary

The Clinical Learning & Deployment Manager is responsible for the training, deployment and Implementation program in the organization to assure Sanitas’ clinical and medical staff are well versed and trained on role specific functions and hard skills as well as any pertinent services and processes impacting their position.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supports deployment of Sanitas new centers and US expansion by training clinical and medical employees in Clinical Operations processes, policies and procedures according to company guidelines.

supports training and implementation of new features and projects, including the implementation of Sanitas Population Health Management platform : Persivia, EMR and BI platforms, etc as applicable to the role.

Collaborate in creating content training material for the specific roles and workflows.

Contributes to the development and schedule of training plans for the Clinical Staff team.

Identify Clinical Staff super users at the different locations who will support the training of center employees locally and establish a learning network with them.

Develops and conducts training overviews and attends training change communication events.

Attends all eClinicalWorks workshops to stay up to date with latest upgrades.

Works with trainers to assist with the development, validation, and updating of training materials.

Assists with the build, configuration, and testing of training environments.

Assists in the development of policies and procedures for all areas of training responsibility.

Completes all assigned project tasks and requirements within designated timelines.

Assists with the mentoring of all trainers and standardization of processes.

Maintains constant communication and reports on training progress.

Responsible for onboarding and training of new employees.

Drive the QA process to ensure the final product is accurate and complete.

Conducts team meetings to discuss training related changes, communications, updates and improvements.

Coordinate with locations a schedule with onsite training and refresher schedule.

Document actions to resolve and address the EMR issues.

Documents and provides feedback on challenges found during training

Follows established KPIs for the department

Attends eClinicalWorks workshops to stay up to date with latest upgrades.

Performs other duties as required by management

Supervisory Responsibilities

This position has no supervisory responsibilities.

Qualifications

Required Education and Experience

3 - 5 years of experience in medical field

Excellent interpersonal skills

Healthcare training experience

Demonstrates ability to manage full implementations

Skills and Knowledge in Microsoft office applications

Ability to accept accountability for assignments, timeliness and quality of work

Strong consultative relationship and interpersonal skills

Great Customer Service

Excellent communication skills with all levels and amongst team leaders

Possesses both written and verbal communication skills

Ability to maintain confidentiality within HIPAA and compliance guidelines

Detail-oriented, well-organized, and critical thinking with analytical skills

Up to 75% traveling required for extended periods of time when needed

Preferred Education and Experience

eClinicalWorks knowledge

Medical Assistant Certification and / or relevant or any other job-related vocational coursework.

Bilingual

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions.

The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The employee is subject to environmental conditions; protection from weather conditions but not necessarily from temperature changes.

The worker is subject to noise; there may be sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the company.

Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder’s responsibility.