Customer Support Officer (Spanish Market)
Barcelona
Le poste
Customer Support Officer (Spanish Market)
Barcelona
Job description
About Bling
Bling is a cash-on-demand app that sends you up to 100 instantly, as easily as ordering your Uber or Glovo. We have 400k users in France, and were building the basis to open new European markets.
We have recently opened the market in Spain.
Every month, we help thousands of people to make ends meet, to avoid overdraft bank fees, and to have better visibility on their expenses.
All this by keeping a fresh and cool approach.
About the Role
We believe and invest in providing the highest quality of service executed in the most compelling and efficient way. Customer Support Officers are all about helping and educating our customers.
We turn unhappy users into our most loyal advocates by caring about and for them. The right candidate is always looking for unique and exciting ways to fix problems with exceptional communication skills, ensuring that issues are resolved promptly while developing trustworthy relationships with our customers.
Your main responsabilities will be :
- Deliver high-quality service across multiple support platforms (email, chat, phone).
- Be a passionate advocate for users while answering any questions that come your way.
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.
- Build loyalty among new users and get our early adopters to fall in love with Bling.
- Triage issues and escalate them when necessary.
Conditions
- Full-time position.
- Based in our amazing offices in Barcelona. Possibility of partial work from home.
- Compensation package based on profile.
Why join us
- Embark on an adventure in a highly successful, for-good fintech.
- Join an international, open-minded team that seizes every opportunity to celebrate success.
- See the impact of your work every day.
Preferred experience
- Language*
- Spanish : native.
- English : fluent (written and spoken).
- French : conversational.
- Skills*
- Exceptional reading comprehension and writing skills. Must be able to connect what users are asking for with answers to their real issues.
- Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
- Previous experience*
- Bachelors degree or college experience preferred but not mandatory.
- Support experience in a high-volume environment preferred but not mandatory.
- Values*
- Passion for helping others and creating support experiences that exceed users expectations.
- Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
- Youre a Bling advocate - you care deeply about the product and getting others excited to use Bling.
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