Position Summary
We are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites.
The goal is to provide service success that improves front-end operations at our sites, maximizing customer throughput and increasing customer satisfaction.
Duties & Responsibilities (includes but, is not limited to the following)
- Provide service and customer support during field visits
- Manage all on-site installation, repair, maintenance, and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Place and escalate vendor service calls when necessary to resolve hardware or software failures
- Document processes for troubleshooting and newly discovered solutions
- Cooperate with the technical team and share information across the organization
- Comprehend end-user requirements and make appropriate recommendations / briefings
- Build positive relationships with end users
Skills
- Excellent customer service
- Excellent hands-on technical support
- Ability to troubleshoot, test, repair, and service technical equipment
- Excellent verbal and written communication with end users and team members
- Excellent communication and collaboration with team members
Requirements
- 90% travel ability (typically 4 days in the field, Mondays in the office)
- Have own car, with a clean driving record for travel
- Ability to work flexible shifts and to adapt to changing work schedules
- Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
- Willing and able to fly to remote sites and spend multiple days in remote areas.
Qualifications
- A+ Certification
- Bachelor's Degree in Information Systems a plus
- Strong troubleshooting / problem-solving skills
- Strong verbal, written, and interpersonal communication skills
- Ability to work independently as well as cooperatively in a team-oriented environment
- Ability to successfully interact with all levels of management, other IT professionals and end-users
- Ability to juggle several projects / demands simultaneously
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