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IT Field Support IV

Intelliswift Software
NY, United States
Temporary

Job Title : IT Field Support

Location : New York, NY Onsite

Duration : 6 Months Contract

Summary :

The main function of IT field support is to facilitate maintenance and repairs of hardware and computer devices. A Field Service Technician will rely on instructions and pre-established guidelines to perform primary job functions.

Job Responsibilities :

  • Supporting users onsite through Help Desk using salesforce for the ticketing systems, unblocking users and methodical trouble shooting
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
  • Determines and recommends which products or services best fit the customers' needs.

Skills :

  • Strong communication and customer-service skills.
  • Knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Basic problem-solving and analysis skills.

Must Have :

Salesforce Experience, methodical troubleshooting’s.

IT Tools, NDN, multi factor authentication .

Education / Experience :

  • Associate’s degree, Computer Science Degree or its equivalent in the field or a related area preferred.
  • 12 days ago
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