IT Field Service Support

Restaurant Depot
Whitestone, NY, US
Full-time

Position Summary

We are looking for a self-starter Field Service Technician to deliver quality on-site service to address all computer issues at our different sites.

The goal is to provide service success that improves front-end operations at our sites, maximizing customer throughput and increasing customer satisfaction.

Duties & Responsibilities (includes but, is not limited to the following)

  • Provide service and customer support during field visits
  • Manage all on-site installation, repair, maintenance, and test tasks
  • Diagnose errors or technical problems and determine proper solutions
  • Produce timely and detailed service reports
  • Place and escalate vendor service calls when necessary to resolve hardware or software failures
  • Document processes for troubleshooting and newly discovered solutions
  • Cooperate with the technical team and share information across the organization
  • Comprehend end-user requirements and make appropriate recommendations / briefings
  • Build positive relationships with end users

Skills

  • Excellent customer service
  • Excellent hands-on technical support
  • Ability to troubleshoot, test, repair, and service technical equipment
  • Excellent verbal and written communication with end users and team members
  • Excellent communication and collaboration with team members

Requirements

  • 90% travel ability (typically 4 days in the field, Mondays in the office)
  • Have own car, with a clean driving record for travel
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Can meet the essential physical standards (attendance, walking, standing, lifting of 70lbs)
  • Willing and able to fly to remote sites and spend multiple days in remote areas.

Qualifications

  • A+ Certification
  • Bachelor's Degree in Information Systems a plus
  • Strong troubleshooting / problem-solving skills
  • Strong verbal, written, and interpersonal communication skills
  • Ability to work independently as well as cooperatively in a team-oriented environment
  • Ability to successfully interact with all levels of management, other IT professionals and end-users
  • Ability to juggle several projects / demands simultaneously
  • 30+ days ago
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