Job Description
Job Description
The Patient Access Representative is responsible for greeting patients and initiating a positive impression for every patient, family member, and visitor.
They will register the patient, gather pertinent information, and educate the patient regarding procedure prep, insurance requirements and billing.
The Patient Access Representative will schedule patients for intended services, answer incoming calls, and perform various clerical duties.
Essential Duties and Responsibilities :
- Greet patients, answer phones, take messages, return calls and provide needed information while documenting accurately in the electronic medical record (EMR)
- Register patients and confirm, enter and / or update required demographic data as necessary.
- Obtain copies of insurance card(s) and verify accuracy of information to determine insurance eligibility of patient.
- Communicate patient financial responsibilities and assist patient in accurately completing appropriate forms and documents.
- Collects patient required co-pays, deductibles and patient balances.
- Provide explanation of visit, instructions, and address any patient concerns / questions.
- Schedule appointments for patients according to established procedures.
- Collect and post patient copayments according to facility protocols and prepare / balance daily financial registers.
- Ensure confidentiality of patient information.
- Miscellaneous clerical duties as assigned.
- Ensure reception area is ready for each working day and open the facility for business each day.
- Secure the building at the close of each business day.
Qualifications
- High school diploma or equivalent
- Minimum of 1 year of customer service experience
- Experience in a healthcare setting preferred
- Proficiency in MS Office
- Knowledge of medical terminology required
Our Values
- Our Work Matters
- We put our all into everything we do and approach every endeavor with high EQ & IQ. Care is in our DNA and it shows up with every new partnership, patient, and teammate.
We take pride in what we do because, What We Do Matters!
- Partnership Propels Us
- We are greater than the sum of our parts. Our shared knowledge, resources and selfless support leads to shared momentum.
We are intentional about our partnerships because we are better together.
- Positivity Inspires Results
- An attitude of gratitude abounds. We approach challenges with optimism, turning hurdles into opportunities and continuously elevate results through the lens of positivity.
- Empowerment Ignites Excellence
- Our foundation is one of trust. Trust yields autonomy, and empowerment fuels innovation. Confidence in each other reflects our mutual respect and is a catalyst for growth.
Gastro Care Partners is the national partner for successful regional gastroenterology practices. We believe in the mantra medicine is local.
Gastro Care Partners provides high-performing regional practices with the resources necessary to thrive in today’s dynamic healthcare landscape while maintaining their practices’ identities.
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