Technical Support Engineer

Technical Support Engineer I

Location : Buffalo, NY

Hire Type : Contingent

Hourly : $32.19 - $53.65

Work Model : Onsite / Hybrid

No relocation, C2C, or sponsorship offered

Positional Overview

Are you a skilled problem-solver with a passion for technology and a knack for customer service? Join our client’s dynamic team as a Support Engineer and play a crucial role in ensuring our clients’ success.

You’ll be at the forefront of technical innovation, working alongside talented professionals to troubleshoot and resolve complex issues.

If you thrive in a fast-paced setting and are committed to delivering exceptional support, we want to hear from you. Apply now !

Role & Responsibility

• Work closely with Technology management, more experienced Engineers, and support teams on a regular basis to implement and manage the design, development, and execution of technical solutions that meet or exceed current and future needs of the organization.
• Responsibilities may include infrastructure review, implementation, and design, creation of support and user-based documentation, standards, policies, analysis, and testing.
• Interact, as part of a team, with technical peers and management on a regular basis to ensure clarity of the problem / opportunity and elicit business requirements.
• Facilitate meetings and conference calls with vendors, internal staff and senior professionals.
• Create documentation, proposals, and analysis per direction of senior staff, project staff or others.
• Seek to expand knowledge and understanding of financial services trends, practices, and technologies on a continuous basis.
• Follow and promote use of industry best practices, standards and procedures.
• Maintain a solid understanding of a specific system or service at the department level. Work with senior technical staff and management to modify, update, and change systems as assigned.
• Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.

Identify risk-related issues needing escalation to management.

• Promote an environment that supports diversity and reflects the brand.
• Maintain internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills & Experience :

• Combined minimum of 4 years higher education and / or work experience in systems design, management and / or architecture.
• Strong experience with Microsoft SCCM (System Center Configuration Manager) and Microsoft Intune.
• Strong experience troubleshooting.
• Proficiency in interpreting and utilizing SCCM-generated forms such as logs, status messages, and database queries.
• Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches.
• Demonstrated advanced technical skills, analytical skills, troubleshooting skills and problem-solving skills.
• Ability to work independently and collaboratively with others in team environment.
• Excellent written and verbal communication skills.
• Effective influencing skills.
• Process-oriented.
• Logical thinker.
• Strong knowledge of server / client and virtual technologies.
• Able to learn quickly in a rapid pace environment.
15 days ago