Title : Technical Support Engineer
Location :
Bangalore, Karnataka, IN, 560071
Requisition ID : 126254
Job Summary
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage.
Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.
simply, we’d like to meet you.
Primary Job Functions :
- Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
- Provide troubleshooting and technical support via phone, Web based tools and email.
- During problem escalations, act as a liaison between customers and Engineering support.
- Collaborate with other teams and experts whenever required to solve complex technical issues.
- Continuously develop skills leveraging several learning tools available at NetApp Inc.
- Be flexible in working in shifts (4AM IST to 6PM IST).
Job Requirements
Required Skills :
- Excellent troubleshooting skills, and passion for problem solving and investigation
- Understanding of Storage Hardware Architecture (Partitioning / RAID)
- Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux)
- Strong troubleshooting experience with Ethernet, TCP / IP routing,Multipathing, FC / FCOE and iSCSI protocols.
- Working knowledge of FC and IP switches (CISCO / Brocade)
- Should be able to identify and troubleshooting Storage / Host connectivity issues
- The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
- Working knowledge of popular hypervisors such as Vmware and Hyper-V
- Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus.
- Knowledge on one of the cloud provider configurations and troubleshooting for multi-protocol
Desired Skills :
- Working Knowledge on Unix
- Good to have knowledge of NetApp Product portfolio and working knowledge
- Hands on any Enterprise Storage
- Knowledge on block storage systems
- Knowledge on S3 cloud storage concepts
Skill Tags : E-series, S3, Linux, Unix, Switches, Routers, Storage, Netapp, EMC, Technical Support, TSE, Cloud, AWS, Azure, AWS
Education
4+ years of experience in a technical support environment.
Graduate, Engineering, Masters
Job Segment : Technical Support, Technical Support Engineer, Cloud, Linux, Unix, Technology, Engineering
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