Customer Success Manager - EmpowerU

Description

Position at EmpowerU

Location : Remote Must be located in Pacific or Mountain Time Zone

At Catapult Learning, you’ll be part of a team providing educational solutions that generate academic achievement and better life outcomes for students.

EmpowerU, a Catapult Learning service, provides evidence-based programs that improve student motivation, resilience, and mental health.

Join a national organization with a legacy of more than 45 years of student impact.

We are seeking an experienced Customer Success Manager to manage and cultivate account relationships that focus on both student and account success.

This role will oversee the customer relationship through the entire customer journey.

How you’ll do it :

• Travel to customers to engage and develop relationships
• Cultivate relationships at all levels from school champ to teachers to referrals.
• Drive utilization at school level with innovative thinking and strategic planning
• Increase account buy-in and ownership by sharing data and positive program developmentto stakeholders
• Drive renewal and expansion KPIs on accounts
• Lead strong implementation of programs
• Coordinate ongoing training and webinars for stakeholders
• Collaboratewith partners to identify solutions for disengaged students and self-harm incidents

How we’ll be there for you :

We foster your well-being health, financial, and work-life to help you succeed and thrive.

• Competitive salary of $70,000
• Bonuses on renewals and expansions
• An attractive and robust suite of benefits for full-time / part-timeemployees.
• Opportunities for professional development and advancement.
• Employee assistance program.

What we’ll need from you :

• Must be located in Pacific or Mountain Time Zone (Travel is required throughout year)
• Education : Bachelor’s Degree
• Experience in education and / or mental health
• Experience in account management and / or account service.
• Passionate about a mission-driven solution to support student mental health and have experience delivering great experiences to customers.
• Experienced in schools preferred, specifically supporting students that are marginalized and in implementing and overseeing programs.
• Experienced in seeing the big picture, understanding key performance indicators, and building the structure required to deliver them.

You aren’t afraid to ask questions and push to deliver great (not just good) work.

• You aren’t afraid to get your hands dirty. You’re willing to dig in and work on projects to help scale processes and account growth.
• You’re honest, direct, and a clear communicator. You are a good team member who is motivated, hard-working, and able to give and receive feedback.
• Must have a passion for supporting young people and have a servant-leader mindset.
• You are organized and efficient and strive to continuously improve your workflow and processes.
• Dedicated to brand fidelity, carrying out systems and processes according to EmpowerU core values to drive account success through implementation.

Wherever you are in your career, there’s a place for you on our team.

Be where you’re meant to be. Apply today.

Catapult Learning could not realize its mission or meet its business goals without the unique talents and contributions of its diverse group of professionals.

Our culture, practices, and systems reflect our commitment to embedding diversity, equity, and inclusion (DEI) in all that we do to create an authentic and welcoming environment for all.

Learn more about DEI at Catapult Learning .

About Catapult Learning

Catapult Learning, a division of FullBloom, provides intervention programs for students and professional development solutions for teachers in K-12 schools, executed by a team of experienced coaches.

Our professional development services strengthen the capacity of teachers and leaders to raise and sustain student achievement.

Our intervention programs support struggling learners with instruction tailored to the unique needs of each student. Across the country, Catapult Learning partners with 500+ school districts to produce positive outcomes that promote academic and professional growth.

Catapult Learning is accredited by Cognia and has earned its 2022 System of Distinction honor.

About EmpowerU

EmpowerU, a Catapult Learning service, provides evidence-based programs that improve motivation, resilience, and mental health.

EmpowerU delivers both Tier 1 teacher-led curriculum and Tier 2 one-on-one counseling support that improves mental health, behavior, and academic outcomes for students and educators.

Through its proprietary online platform, EmpowerU deploys highly personalized skill-building content in daily doses that is supported by one-to-one master’s-level coaches who help each student make the connection between course content and their individual goals and obstacles.

FullBloom is an equal opportunity employer.

Equal Employment Opportunity has been and will continue to be a fundamental principle at FullBloom, where employment is based on personal capabilities and qualifications.

• The company prohibits discrimination against any applicant or employee based on any legally recognized basis, including, but not limited to age (40 and over);
• color; gender, physical or mental disability; mental status; civil union / domestic partnership; national origin; ancestry;
• citizenship status; race; religion; creed; sex; pregnancy, childbirth, lactation, and related medical conditions; gender identity and gender expression;
• political affiliation; veteran status and uniformed servicemember status; genetic information (including testing and characteristics);

or any other consideration protected by applicable federal, state, or local law.